Service Administrator
Cummins Turbo Technologies
DESCRIPTION
Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
We are looking for a talented Service Administrator to join our team (Avondale, AZ).
Onsite role, Monday–Friday, 7:00 AM – 3:30 PM, with on-call rotation every 4–5 weeks.
In this role, you will provide essential front-line customer support and service documentation assistance to ensure smooth daily operations and a positive customer experience.
In this role, you will make an impact in the following ways:
Serve as the first point of contact for customers, both in person and by phone, providing professional and timely assistance.
Assess customer needs, gather required information, and document service requests accurately.
Create and update basic work orders in the appropriate systems.
Provide customers with status updates and redirect inquiries to the correct internal team members when necessary.
Compile, verify, and enter customer, equipment, and service information into reports, spreadsheets, and databases.
Support service operations by ensuring documentation is complete and compliant with business procedures.
Assist with collecting information needed for troubleshooting, diagnostics, or warranty-related activities.
Maintain accurate service records and follow established processes for escalation, technical review, and issue tracking.
Build positive relationships with key customers to support customer satisfaction and long-term business growth.
Perform other service support and administrative duties as required.
RESPONSIBILITIES
To be successful in this role, you will need the following:
Strong customer service and communication skills across all channels (in person, phone, email).
Ability to manage conflict and maintain professionalism in fast-paced environments.
Exceptional organizational skills with strong attention to detail and accuracy in data entry and documentation.
Ability to interpret customer concerns and translate them into clear service information for technicians.
Proficiency using multiple software platforms and comfort with service management or diagnostic systems.
Process-oriented mindset with the ability to follow structured procedures, including work order creation and service documentation.
Ability to work independently, manage multiple priorities, and support a collaborative service team.
Experience in a service, repair, warranty, or customer support environment preferred.
Onsite role, Monday–Friday, 7:00 AM – 3:30 PM, with on-call rotation every 4–5 weeks.
QUALIFICATIONS
Prior experience in a shop service environment, repair and warranty related field preferred.
Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
Ideal candidate will be detail-oriented with the ability to multi-task, take ownership and drive a project/task effectively and efficiently.
Must have excellent computer skills using multiple software platforms with the ability to thrive in fast-paced environment with multiple priorities.
The regular schedule for this onsite position will be 7:00 AM – 3:30 PM, Monday through Friday.
On call rotation every 4 - 5 weeks
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary by location and may include options such as Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and other personal and professional benefits.
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.