Service Supervisor
Cummins Turbo Technologies
DESCRIPTION
We are looking for a talented Service Supervisor to join our team in Service in San Leandro, CA.
*In this role, you will make an impact in the following ways: *
Financial Acumen – Interpret and apply key financial indicators to make informed decisions that improve operational and business performance.
Communicates Effectively – Deliver clear, tailored messages across multiple channels to meet the unique needs of diverse audiences.
Customer Focus – Build strong relationships and deliver solutions that prioritize customer satisfaction and loyalty.
Directs Work – Provide clear direction, delegate effectively, and remove obstacles to ensure timely and quality execution.
Ensures Accountability – Hold yourself and others responsible for meeting commitments and achieving results.
Manages Conflict – Address disagreements constructively to maintain team cohesion and productivity.
Diagnostics Application – Translate customer complaints into actionable troubleshooting plans using workflows, tools, and software to ensure accurate repairs and documentation.
Electronic Service Tool Application – Utilize and interpret electronic diagnostic tools to identify issues and determine next steps for resolution.
Service Documentation – Accurately capture and verify technical and customer data in service systems for compliance and historical tracking.
Technical Escalation – Elevate complex issues promptly while documenting steps for seamless resolution and timely customer response.
Warranty Process – Analyze failures, apply warranty guidelines, and submit accurate claims to ensure proper coverage and settlement.
RESPONSIBILITIES
To be successful in this role you will need the following:
Financial Acumen – Apply understanding of key financial indicators to make informed decisions that improve operational and business performance.
Communicates Effectively – Deliver clear, tailored messages across multiple channels to meet the unique needs of diverse audiences.
Customer Focus – Build strong relationships and deliver solutions that prioritize customer satisfaction and loyalty.
Directs Work – Provide clear direction, delegate effectively, and remove obstacles to ensure timely and quality execution.
Ensures Accountability – Hold yourself and others responsible for meeting commitments and achieving results.
Manages Conflict – Address disagreements constructively to maintain team cohesion and productivity.
Diagnostics Application – Translate customer complaints into actionable troubleshooting plans using workflows, tools, and software to ensure accurate repairs and documentation.
Electronic Service Tool Application – Utilize and interpret electronic diagnostic tools to identify issues and determine next steps for resolution.
Service Documentation – Accurately capture and verify technical and customer data in service systems for compliance and historical tracking.
Technical Escalation – Elevate complex issues promptly while documenting steps for seamless resolution and timely customer response.
Warranty Process – Analyze failures, apply warranty guidelines, and submit accurate claims to ensure proper coverage and settlement.
QUALIFICATIONS
Education, Licenses, Certifications:
College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
- Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
Additional Skills/Experience:
Comfortable leading a team of technicians with servicing, installing, and commissioning Cummins Power Generation applications
Experience leading in a unionized environment
Experience in project management
Satisfactory organization skills
Satisfactory communication to high profile customers
Additional Information:
Willing to visit job sites within the Bay Area
Schedule will turn into Tuesday-Saturday, once candidate is up to speed and training is completed.
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
Min Salary $76800
Max Salary $115200
100% On-Site No
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.