DESCRIPTION

The Sales Support Specialist plays a critical role in supporting the sales force through data-driven insights, system administration, and marketing activities. This role involves executing, supporting, and continuously improving sales operations, reporting, and customer engagement initiatives under limited supervision.

Key Responsibilities Reporting

• Consolidate and distribute recurring sales reports.

• Create ad-hoc sales reports and revise reporting templates.

• Aggregate data from various sources to support forecasting and business planning.

System Administration

• Execute complex tasks using internal systems and tools (e.g., Salesforce, WWSPS, BMS, Portal).

• Document and maintain ad-hoc system processes.

• Periodically audit user-entered data for accuracy and completeness.

• Identify and implement system improvements to enhance data integrity and usability.

Data Analysis (Internal & External)

• Analyze external data sources (e.g., Polk, Dodge, RigDig) to identify sales opportunities.

• Share insights and qualified leads with the sales team.

• Conduct internal sales analyses including variance analysis, projections, costing, and bundling.

• Compile and communicate competitive intelligence to relevant stakeholders.

Sales Enablement & Marketing Activities

• Coordinate Order Board and Dispatch Detail sharing with distributors.

• Organize and support fleet and mechanic meets to enhance customer engagement.

• Drive business growth through new product launches.

• Plan and execute roadshows, van campaigns, and other marketing activities to promote products and services.

RESPONSIBILITIES

Qualifications

• High school diploma or certificate of completion of secondary education, or equivalent experience.

• This position may require licensing for compliance with export controls or sanctions regulations.

Core Competencies

• Action Oriented – Tackles new opportunities and challenges with urgency and enthusiasm.

• Communicates Effectively – Delivers clear, audience-specific communication across multiple channels.

• Plans and Aligns – Prioritizes and organizes work to meet business goals.

• Self-Development – Proactively seeks learning opportunities and personal growth.

• Data Analytics – Interprets and communicates data insights to support business decisions.

• Project Schedule Management – Manages timelines and deliverables using appropriate tools and processes.

• Adapts to Target Audience – Tailors complex information for diverse stakeholders.

• Integrates Customer Perspective – Aligns sales strategies with customer needs to drive revenue.

• Values Differences – Embraces diverse perspectives and fosters an inclusive work environment.

QUALIFICATIONS

Skills and Experience

• Significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.

• Proficiency in data analysis and reporting tools.

• Experience with CRM and sales systems such as Salesforce.

• Strong understanding of marketing campaign execution and customer engagement strategies.

• Ability to manage multiple priorities in a fast-paced environment.

• Experience in coordinating with distributors and external stakeholders.

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As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.