Service Administrator
Cummins Turbo Technologies
DESCRIPTION
You will make an impact in the following ways:
Co-ordinate administrative requirement primarily with Service team
Create PO's for service team
Processing invoices for service department
Enter technician hours on jobs as required
Administer customer online portals and training requirements for the service team
Open jobs for service team as required with support from Service Advisor
Gather and maintain information in centralised databases
Attend meetings as required internal and external
Assist with project related administration including forward ordering of parts and equipment as required, preventative maintenance and tooling.
To be successful in this role you will need the following:
Proven significant experience in fast-paced customer service, handling diverse inquiries and ensuring satisfaction
Understanding of service workflows
Experience in service administration or scheduling; Strong data entry and system skills, especially with job management or ERP software
Strong verbal and written communication skills for engaging with customers and stakeholders effectively
Exceptional organizational skills, prioritizing conflicting tasks efficiently to meet deadlines and expectations
Advanced computer skills in Microsoft Suite; training provided on other programs
Technical Experience highly preferred
RESPONSIBILITIES
Compensation and Benefits:
Competitive salary + company benefits
Participation in an annual variable compensation (bonus) program
Salary continuance insurance
Discounts with select private health insurance, PC software/hardware and a range of vehicles
Annual remuneration reviews
Safety equipment / PPE and uniforms provided
a range of personal and professional benefits
QUALIFICATIONS
Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters.
100% On-Site No
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.