On Site Service Technician - Level II
Cummins Turbo Technologies
DESCRIPTION
We are looking for a talented On Site Service Technician - Level II to join our team specializing in Service for our Parts and Aftermarket Department in Kitwe, Zambia.
In this role, you will make an impact in the following ways :
Deliver Expert Technical Support: Act as the go-to specialist for diagnosing and completing less complex repairs on Cummins products, ensuring reliability and performance for the customer.
Enhance Customer Experience: Engage with customers professionally and courteously, building trust and maintaining strong relationships through responsive and efficient service.
Ensure Operational Efficiency: Anticipate customer needs and provide timely solutions, minimizing downtime and improving productivity at the customer’s site.
Apply Precision and Compliance: Use specialized tools and follow documented procedures to guarantee accurate repairs and adherence to company standards and policies.
Empower Customer Teams: Coach customer employees on preventative maintenance and basic repairs, enabling them to maintain equipment effectively and reduce future issues.
Facilitate Issue Resolution: Escalate unresolved or complex problems promptly to senior technicians or supervisors, ensuring quick and effective solutions.
Maintain Quality and Accountability: Complete all required documentation accurately, including service worksheets, timesheets, and warranty claims, supporting transparency and compliance.
Promote Safety and Sustainability: Uphold Health, Safety & Environmental standards, maintain a clean and organized work area, and report any incidents to protect people and assets.
RESPONSIBILITIES
To be successful in this role you will need the following:
Strong Diagnostic Skills:Ability to translate customer complaints into actionable troubleshooting plans, use guided workflows, specialized tools, and diagnostic software to accurately identify and resolve issues.
Technical Expertise in Repairs:Proficiency in repairing and maintaining mechanical and electrical systems, including engines and power generators, while following guidelines and using the correct tools to ensure quality and efficiency.
Effective Problem Escalation and Documentation:Skill in escalating complex issues promptly, leveraging available resources, and capturing all troubleshooting steps in business systems for seamless communication and accurate historical tracking.
Systems Interaction Knowledge:Understanding of how internal and external systems (electrical, mechanical, exhaust, cooling, fuel, sensors, etc.) interact, and ability to interpret service publications and measurements to diagnose and repair effectively.
QUALIFICATIONS
Education/ Experience:
Apprentice Certified Power Generation or Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Current relevant electrical certification (optional)
Locally valid driving permit
Basic level field service work experience
Intermediate level knowledge of and/or experience with power generation or engine products
High Voltage/ Low Voltage experience (optional)
Customer service experience
100% On-Site Yes
Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.