Service Parts Associate
Cummins Turbo Technologies
DESCRIPTION
Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.
We are looking for a talented Service Parts Parts Associate to join our Distribution business in (Birmingham, AL).
Will make an impact in the following ways:
Assist Distribution Business customers, technicians, and internal personnel in identifying and securing required parts and supplies
Perform customer parts counter duties including receiving calls, greeting walk-in customers, completing paperwork, and processing cash, check, and credit card transactions
Utilize systems, catalogs, and other resources to identify, source, and procure parts in a cost- and time-efficient manner
Support technicians and other parts personnel with complex parts requests or alternative solutions
Maintain accurate records and documentation related to parts transactions, inventory, and core processing
Maintain a clean, organized customer parts area and warehouse
Identify opportunities to upsell supporting products and services when appropriate
Comply with Cummins Health, Safety & Environmental policies and use required personal protective equipment
Perform additional parts-related duties including inventory management, shipping and receiving, and warehouse activities as assigned
RESPONSIBILITIES
In order to be successful in this role you will need the following:
Strong customer service and communication skills with the ability to support internal and external customers
Working knowledge of parts order processing and order life cycle systems
Ability to manage inventory using warehouse inventory control methodologies
Proficiency with Microsoft applications and computer systems, including report generation
Ability to collaborate effectively with technicians and cross-functional teams
Action-oriented mindset with a focus on accountability, efficiency, and continuous improvement
High school diploma or equivalent experience
Some relevant work experience or intermediate knowledge gained through education, training, or on-the-job experience
Ability to comply with export controls or sanctions regulations, if applicable
QUALIFICATIONS
Strong customer service skills required, relevant experience, self-starter
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.
Min Salary $22.69
Max Salary $34.04
100% On-Site Yes
Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.