Service Administrator
Cummins Turbo Technologies
DESCRIPTION
Being part of Cummins means working alongside today’s most innovative thinkers to solve the world’s toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.
Reporting to our Service Manager in Emerald, QLD, you will coordinate service administration, including job scheduling, invoicing, and purchasing, while supporting KPIs and smooth service delivery. Collaborate with internal teams to ensure efficient operations and provide backup support during peak periods.
This is a Permanent Part time role, working 8am to 2pm, 6 hours & 3 days per week, Wednesday to Friday (18hours per week).
In this role, you will make an impact in the following ways:
Coordinate service administration, including job scheduling, work orders, and customer updates
Manage service invoicing, job closures, and purchasing processes including purchase orders and accounts payable
Accurately process labour entries and support WIP/PIP management aligned with KPIs
Collaborate with internal departments and Customer Service Advisors to ensure smooth service delivery
Balance multiple tasks and deadlines while supporting branch and corporate performance targets
Provide backup support for the admin team during breaks, leave, or peak workload periods
RESPONSIBILITIES
To be successful in this role you will need the following:
Proven significant experience in fast-paced customer service, handling diverse inquiries and ensuring satisfaction
Strong verbal and written communication skills for engaging with customers and stakeholders effectively
Exceptional organizational skills, prioritizing conflicting tasks efficiently to meet deadlines and expectations
Advanced computer skills in Microsoft Suite; training provided on other programs
Technical Experience is highly beneficial
QUALIFICATIONS
This is a Permanent Part time role, working 8am to 2pm, 6 hours & 3 days per week, Wednesday to Friday (18hours per week).
100% On-Site No
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.