Customer Service Representative - Quality Claims Analyst
Cummins Turbo Technologies
DESCRIPTION
We are looking for a talented Quality Analyst to join our team specializing in Quality for our Cummins Inc. facility in Bolingbrook, IL.
In this role, you will make an impact in the following ways:
Ensure Data Accuracy and Integrity: Gather, verify, and input critical information into reports, presentations, and organizational systems to maintain precision and reliability.
Drive Informed Decision-Making: Conduct research and prepare statistical reports that provide valuable insights to support departmental goals and strategies.
Streamline Operations: Manage scheduling, correspondence, and meeting coordination to keep workflows efficient and organized for the team.
Enhance Responsiveness: Promptly address or redirect internal and external inquiries, ensuring clear, accurate, and timely communication.
Support Financial Processes: Prepare and submit vendor payment documentation, helping reduce delays and maintain compliance with organizational standards.
Contribute to Continuous Improvement: Participate in business improvement projects and team initiatives that optimize departmental performance and effectiveness.
Provide Reliable Administrative Backbone: Consistently execute routine administrative tasks, enabling the team to focus on strategic priorities and achieve success.
RESPONSIBILITIES
To be successful in this role you will need the following:
Action Oriented: Take on new opportunities and tough challenges with urgency, high energy, and enthusiasm to keep momentum and deliver results.
Communicate Effectively and Demonstrate Customer Focus: Develop and deliver clear, multi-mode communications tailored to the unique needs of different audiences while building strong relationships and providing customer-centric solutions.
Ensure Accountability: Hold yourself and others accountable to meet commitments by setting clear expectations, tracking progress, and following through.
Plans and Aligns: Plan and prioritize work to meet deadlines and align tasks with organizational goals, ensuring the right work happens at the right time.
Data Communication & Visualization: Tell a clear story of the business problem, root cause, solution options, and opportunities by illustrating data visually through reports and dashboards that drive informed decisions.
Education/Experience
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Requires some work experience or intermediate level knowledge obtained through education, training, or on-the-job experience.
QUALIFICATIONS
Additional Information
This role is 100% on site at the Cummins Chicago Regional Distribution Center - 315 Internationale Drive Bolingbrook, IL 60440
This on-site Chicago RDC Quality Analyst role will have responsibility for:
Processing returns from Cummins Sales and Service locations for the Chicago region, managing the disposition of returned products to sellable inventory.
Ensuring timely and accurate completion of returns to meet CSSNA and RDC expectations.
Partnering with warehouse team to ensure organizational/5S and FIFO practices are adopted and sustained in the quality area.
Reporting required metrics at designated intervals, identifying process improvement opportunities and addressing them properly with stakeholders.
Managing relationship with key stakeholders; including internal leadership, operations partners, Cummins Sales, and Service branches to ensure standardization of process flows and effective communication.
Knowledge of GOMS and/or BMS transactional processes is preferred but not required.
Compensation (for United States)
Please note that the salary range provided is a good faith estimate on the applicable range. The
final salary offer will be determined after considering relevant factors, including a candidate’s
qualifications and experience, where appropriate.
Min Salary $22.69
Max Salary $34.04
100% On-Site Yes
Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.