Service Manager
Cummins Turbo Technologies
DESCRIPTION
We are looking for a talented Service Manager to join our team in Service in Tampa, FL.
In this role, you will make an impact in the following ways:
Drive Operational Excellence – By managing all service operations and resolving complex issues, you’ll ensure smooth workflows and high-quality service delivery.
Develop and Empower Teams – Providing timely feedback and growth opportunities will strengthen employee engagement and build a high-performing team.
Lead Continuous Improvement – Reviewing and refining processes to align with evolving customer expectations will keep operations efficient and competitive.
Monitor and Optimize Performance – Regularly analyzing KPIs and addressing gaps will enhance productivity and service quality.
Ensure Customer Satisfaction – Maintaining service standards and proactively resolving issues will foster trust and loyalty among customers.
Identify Trends and Innovate – Spotting patterns and implementing changes will help the organization stay ahead of challenges and meet strategic goals.
Build Strong Customer Relationships – Establishing professional partnerships with key customers will strengthen long-term business success.
Manage Resources Effectively – Overseeing personnel and budgets will ensure operational sustainability and cost efficiency.
RESPONSIBILITIES
To be successful in this role you will need the following:
- Financial Acumen
Understand and interpret key financial indicators to make informed decisions that improve service operations and profitability.
- Action Orientation
Approach challenges with urgency, energy, and enthusiasm to drive timely results and continuous improvement.
- Effective Communication
Deliver clear, tailored messages to diverse audiences—employees, customers, and stakeholders—to ensure alignment and engagement.
- Customer Focus
Build strong relationships and deliver solutions that prioritize customer needs and satisfaction.
- Talent Development
Coach and mentor team members to achieve both their career aspirations and organizational objectives.
- Accountability & Trust
Hold yourself and others accountable for commitments while fostering trust through honesty and integrity.
- Conflict Management
Resolve conflicts constructively and minimize disruption to maintain a positive and productive work environment.
- Planning & Process Optimization
Prioritize work effectively and continuously refine processes for efficiency and quality.
- Service Capability, Capacity & Coverage
Apply service capability frameworks to ensure consistent, high-quality service delivery and identify opportunities for improvement.
- Service Documentation Accuracy
Maintain precise records of customer, equipment, and technical information to support compliance and operational excellence.
- Continuous Improvement
Always look for ways to optimize workflows and adapt to changing customer expectations and organizational goals.
- Customer-Centric Leadership
Balance operational efficiency with exceptional customer experience to drive loyalty and business growth.
QUALIFICATIONS
Education, Licenses, Certifications:
College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
- Significant level of relevant technical experience, including supervisory experience, required.
Additional Information:
- This role is to support service operations in the Tampa location both in-shop and field service.
100% On-Site No
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.