Customer Service Advisor
Cummins Turbo Technologies
DESCRIPTION
We are looking for a talented Customer Service Advisor to join our team specializing in Customer service and parts support for our Customer Support Centre in Scoresby
In this role, you will make an impact in the following ways:
Be the first point of contact for our valued customers across the South Pacific region, delivering exceptional service and building strong relationships.
Respond promptly and professionally to parts-related inquiries received via phone calls and emails, ensuring customers receive accurate and timely information.
Assist with parts interpretation , leveraging your knowledge and resources to identify and provide the correct parts for customer needs.
Offer expert advice on part suitability, guiding customers through the best solutions for their specific jobs and applications.
Process orders and quotes efficiently , ensuring accuracy and timeliness to meet customer expectations.
Collaborate with internal teams to resolve complex inquiries and maintain smooth operational workflows.
RESPONSIBILITIES
To be successful in this role, you will need the following:
Proven experience in customer service and administration , with a strong ability to manage multiple priorities.
Adaptability to new software and processes , demonstrating confidence in learning and navigating unfamiliar systems.
Strong organizational and time-management skills , with the ability to prioritize complex tasks effectively.
Experience or a keen interest in the automotive industry or engines , which will help you understand customer needs and technical requirements.
Exceptional attention to detail , ensuring accuracy in all communications, documentation, and transactions.
Excellent communication skills , both verbal and written, to engage with customers and internal stakeholders professionally.
Compensation and Benefits:
Competitive salary package
Opportunities for career development and training
Supportive team environment
Employee benefits program (health, wellness, and more)
Work-life balance initiatives
Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters.
QUALIFICATIONS
Full Time Position. The Parts Advisor role within the CSC is a business critical, customer facing role that enables Parts transactions through Phone calls, Email enquiries and E-commerce portals.
100% On-Site No
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.