Administrative Associate - Service
Cummins Turbo Technologies
We are looking for a talented Administrative Associate - Service to join our team specializing in Service for our Aftermarket Service Spain Country Support Department in San Fernando de Henares, Spain.
This role involves up to 25% of domestic travel frequency.
In this role, you will make an impact in the following ways:
Warranty claim management: You will ensure efficient handling of warranty claims internally and with customers, reducing delays and improving service quality.
Offer preparation and follow-up: By preparing and tracking technical and Aftermarket engine sales offers, you’ll support business growth and customer engagement.
Complex enquiry resolution: You’ll collaborate with senior Aftermarket support to resolve challenging cases, ensuring all documentation is complete and accurate.
Customer interaction records: Maintaining precise records in relevant systems will enhance communication, traceability, and service continuity.
Health & Safety documentation: Keeping HS documents updated across platforms will ensure safe and compliant access to Distribution Centers.
Reporting on DC activities: Your reports will provide visibility into operations, helping identify trends and areas for improvement.
Work orders and spare parts: Creating and managing these requests will support timely maintenance and operational efficiency.
Process improvement identification: By spotting inefficiencies and sharing ideas with your Supervisor, you’ll contribute to a more agile and effective team.
Qualifications
Education/ Experience:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Minimal or no work experience required.
Responsibilities
To be successful in this role you will need the following:
Strong organizational skills: To manage multiple tasks like warranty claims, offer follow-ups, and documentation updates with accuracy and efficiency.
Attention to detail: Ensuring all records, reports, and documentation are complete, correct, and compliant is key to maintaining operational integrity.
Effective communication: Collaborating with internal teams and customers requires clear, professional, and proactive communication.
Problem-solving mindset: Identifying process improvements and resolving complex enquiries will help drive continuous improvement and customer satisfaction.
100% On-Site No
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.