2423294 Senior Customer Process Quality Engineer

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We are looking for a talented Senior Customer Process Quality Engineer to join our team specializing in QUALITY for CUMMINS in San Luis Potosí, SLP (100% On site role)

Quality Process is the area responsible for monitoring internal quality rejections originating in the process and reported by customers. We interact with various stakeholders—corporate, plant, and inter-company clients—as well as follow up on supplier-related issues.

This enables us to track our internal stakeholders (operations and multidisciplinary teams) and provide timely responses to our external customers. The role is key in serving as the interface that ensures corrective and preventive actions, as well as root cause analyses, are communicated and implemented in a timely and effective manner.

To be successful in this role you will need the following:

• Solid experience as a Process Quality Engineer or/and Customer Quality Engineer.

• Experience in the machining process is required.

• Core tools (PFMEA, CONTROL PLAN, MSA, SPC, APQP, PPAP),

• GD&T, ISO and IATF16949 or VDA

• Strong Problem Solving (7-steps, FTAs, RCAs)

• Advanced English.

• Bachelor’s degree in Mechanics, Mechatronics, or Industrial Engineering or related.

• Strong experience in machining, demonstrating history in technical problem solving and quality decision-making with customer focus.

• Availability to travel nationally and internationally 10% of the time

Preferred (Desirable):

• Desirable Green Belt Certification (IQTM, etc.).

• Basic understanding and application of key Automotive Industry Action Group (AIAG) tools.

• Experience in project management

• Desirable supervisory or leadership experience

Qualifications

In this role, you will make an impact in the following ways:

• Liaison between the customer and the plant supports maintaining a good relationship with the customer.

• Lead the Product and Process Failure Reporting systems as well as Corrective/Preventive Actions.

• Application of problem-solving methodologies for internal issues and external customer complaints (7 Steps, 8D’s, 6S, RCA, FTA, 5 Whys).

• Follow up on internal and external actions to demonstrate leadership in timely closing and prompt customer response.

• Reports and trend analysis to act on time and improve key indicators.

• Technical customer management and direct contact

• Technical team Lead (Auditors and quality technicians), develop talent

• Project Support in the launch of the new introduction products and PPAP following

“Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate health condition or disability, please let us know. Your journey with us matters.”

Responsibilities

Competencies Competencies:

• Builds networks

• Communicates effectively

• Drives results

• Customer focus

• Influence on Quality

• Negotiation

• People management

• Conflict Management.

• Effective Comunication

Education, Licenses, Certifications:

Bachelor’s degree in Mechanics, Mechatronics, Industrial Engineering or related

Six Sigma Green Belt certification desirable.

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

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As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.