DESCRIPTION

We are looking for a talented Engine Field Service Technician - Level III to join our team specializing in Service for our Service Operations Department in South Africa.

In this role, you will make an impact in the following ways:

• Restore uptime quickly and safely: Diagnose and complete complex engine repairs, overhauls, and rebuilds with minimal supervision—reducing downtime and keeping customer operations running.

• Elevate first-time fix rates: Apply specialized tooling and documented procedures to deliver accurate fault identification and quality repairs, limiting repeat visits and warranty exposure.

• Strengthen customer relationships: Provide prompt, professional on-site support and proactive communication that builds trust, improves satisfaction, and enhances retention.

• Prevent failures before they happen: Execute preventative maintenance to standard, extending asset life, improving reliability, and lowering total cost of ownership for customers.

• Accelerate team capability: Coach and provide work direction to less experienced technicians/apprentices, lifting overall team skill, speed, and safety performance.

• Protect compliance and quality: Complete all required documentation (service reports, timesheets, warranty claims, quality records) accurately and on time, ensuring audit readiness and data integrity.

• Grow revenue responsibly: Identify additional service and parts opportunities during site visits, connecting customer needs with solutions that add value and drive profitable growth.

• Champion HSE excellence: Maintain a clean, well-operated service vehicle and tools; rigorously follow Health, Safety & Environmental policies; and promptly report incidents to uphold a zero-harm culture.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Advanced diagnostic capability: Confidently translate customer complaints into a structured troubleshooting plan, use mechanical/electronic tools and diagnostic software to isolate faults, validate repairs, and accurately document all findings.

• Proficiency with electronic service tools: Know which hardware and software tools apply to each service event, interpret electronic data correctly, and use these insights to determine the right repair path quickly and accurately.

• Deep understanding of engine system interactions: Skillfully analyze how electrical, mechanical, and aftertreatment systems interact, apply service publications and precise measurements, and use this knowledge to diagnose and repair issues efficiently.

• High‑quality repair, maintenance, and documentation habits: Perform repairs to standard; manage disassembly/assembly cleanly; follow reuse and progressive damage guidelines; escalate complex issues appropriately; and record all service details thoroughly for accurate history and payment.

QUALIFICATIONS

Education/ Experience:

• Apprentice Trained Engine Technician (Preferred)

• Vocational diploma from relevant technical institution - Qualified Diesel Mechanic/ Millwright, Minimum N2 certificate.

• Locally valid driving permit

• Significant field service work experience

• Expert level knowledge of and/or experience with engine products

• Customer service experience

• Experience providing technical advice and coaching to more junior technicians (preferred)

• Ability to interpret engineering drawings

• Ability to write clear, formal, and professional reports

• Strong verbal and written communication skills.

• Ability to assist with PrevenTech installation activities.

• Ability to support and troubleshoot site‑specific failures.

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As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.