At Cummins, the IT Support Associate – Level II provides operational support to ensure the effectiveness, efficiency, accuracy, and availability of IT resources for end users under moderate supervision. This role works collaboratively with cross-functional teams to deliver high-quality IT production support, functional system expertise, and continuous process improvement.

The position combines technical troubleshooting, Oracle SCM functional support, and end-user enablement to drive business performance.

Key Responsibilities IT Production & Operational Support

• Perform IT production support for assigned areas according to documented processes.
• Diagnose and troubleshoot hardware and software issues; escalate when necessary.
• Install, configure, or disposition IT hardware and resolve application-related issues.
• Manage and track incidents using the Incident Management system; log actions taken and monitor trends.
• Ensure compliance with SLA and Operational Level Agreements.
• Provide one-on-one coaching and guidance to less experienced associates.
• Assist with additional IT responsibilities as assigned.

Oracle SCM Functional Support & Implementation

• Implement and configure Oracle E-Business Suite SCM modules (Inventory, Purchasing, Manufacturing).
• Understand and translate business requirements into detailed technical specifications.
• Provide functional expertise and recommendations aligned with Oracle SCM best practices.
• Conduct gap analysis and support strategic coordination for system implementations.
• Develop and execute test plans to validate configurations against user requirements.
• Oversee system integrations, data migrations, and system upgrades.
• Collaborate with cross-functional stakeholders to optimize Supply Chain Management (SCM) processes.
• Deliver training and ongoing support to end-users and internal teams.

---

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

---

At Cummins, the IT Support Associate – Level II provides operational support to ensure the effectiveness, efficiency, accuracy, and availability of IT resources for end users under moderate supervision. This role works collaboratively with cross-functional teams to deliver high-quality IT production support, functional system expertise, and continuous process improvement. The position combines technical troubleshooting, Oracle SCM functional support, and end-user enablement to drive business performance.

---

Qualifications

• High school diploma, certificate of completion of secondary education, or equivalent experience required.
• Relevant industry training, certification, or equivalent experience preferred.
• Additional certifications in Oracle, ITIL, or related IT disciplines are advantageous.

---

Skills & Experience

Technical Skills

• Experience with Oracle E-Business Suite SCM modules:
  • Oracle Inventory
  • Oracle Purchasing (PO)
  • Oracle Manufacturing
  • Oracle purchasing
  • MES (Manufacturing Execution Systems)
• Working knowledge of SQL.
• Experience with Power Apps and Power BI.
• Familiarity with system integrations, migrations, and upgrades.
• Incident Management and IT production support experience.

Core Competencies

• Collaborates: Builds partnerships and works effectively with others to meet shared objectives.
• Communicates Effectively: Delivers clear and audience-appropriate communication.
• Customer Focus: Builds strong relationships and delivers customer-centric solutions.
• Instills Trust: Demonstrates honesty, integrity, and authenticity.
• Manages Complexity: Analyzes complex information to solve problems effectively.
• Optimizes Work Processes: Drives continuous improvement in operational processes.
• Problem Solving: Applies systematic methodologies to identify root causes and implement data-driven solutions.
• Troubleshooting: Diagnoses and resolves issues according to department standards.
• Self-Development: Actively pursues learning and growth opportunities.
• Situational Adaptability: Adjusts approach based on changing business needs.
• Values Differences: Embraces diverse perspectives and cultures.

Experience Required

3-6 years relevant work experience required

• Experience in IT support, Oracle SCM functional support, or similar enterprise systems environment preferred.