DESCRIPTION

We are looking for a talented North & West Africa Strategic Mining Accounts Manager to join our team specializing in Sales & Account Managements for our Africa, Middle East & Central Asia DBU Mining Department based in Accra, Ghana.

In this role, you will make an impact in the following ways:

• Grow revenue and share of wallet by developing and executing strategic account plans that expand Cummins’ presence within large, complex customer accounts.

• Strengthen customer relationships at multiple levels of the organization, building trust through deep understanding of their industry, business model, and evolving needs.

• Drive customer centric solutions by translating data, product insights, and value propositions in ways that help customers make confident business decisions.

• Lead contract negotiations and issue resolution , ensuring smooth handling of escalations, payment terms, and account concerns to maintain business continuity and satisfaction.

• Champion internal alignment by coordinating communication across sales roles, business units, and stakeholders to deliver a consistent and unified customer experience.

• Create measurable improvements in customer loyalty through initiatives that enhance customer value, satisfaction, and long-term partnership opportunities.

• Generate new business growth by identifying opportunities within existing accounts, supporting cross-business strategies, and shaping innovative proposals with customers.

• Elevate team capability and performance through mentoring, coaching, and modelling the Cummins Sales Process, contributing to a culture of continuous improvement and development.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Strategic Account Planning & Execution: The ability to set clear objectives, assess account status versus desired outcomes, and build actionable, measurable plans that align with business strategy.

• Strong Communication & Influence Skills: Skilfully adapting complex technical or business information to different audiences so they can understand, retain, and apply it - whether customers, sales teams, or internal stakeholders.

• Customer Centric Insight & Commercial Acumen: Deeply understanding customer needs, perspectives, and buying behaviours to create relevant sales content, identify barriers, and develop strategies that grow revenue and strengthen relationships.

• Data Driven Sales Management: Using internal/external data for accurate forecasting, maintaining a healthy pipeline, proactively adjusting sales actions, and coaching others to ensure consistent delivery of sales objectives.

QUALIFICATIONS

Education/ Experience:

• College, university, or equivalent degree in Marketing, Sales, technical or a related subject or an acceptable combination of education and experience required.

• Significant level of relevant work experience required in Mining, including previous customer and/or product experience required.

• Purchasing/commercial contract negotiation preferred.

• This position may require licensing for compliance with export controls or sanctions regulations.

• French/ Chinese speaking capabilities would be an advantage.

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As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.