Field Service Supervisor
Cummins Turbo Technologies
DESCRIPTION
We are looking for a talented Supervisor – Field Service to join our team specialising in heavy vehicle equipment repairs and maintenance for our Auckland branch. This key appointment is responsible for coordinating all off-site based activities whilst providing direction to a team of dedicated field service technicians.
In this role, you will make an impact in the following ways:
Efficiently manage the day to day running of field service work,
Plan, schedule and allocate all field service repair events for Auckland branch,
Lead, mentor, and coach field service technicians - remotely supervise repairs and sign off on Technicians work - track and measure technician productivity and performance,
Building and maintaining relationships with customers and suppliers,
Provide technical support to the staff.
Maintain a safe workplace in accordance with OH&S requirements.
Conduct Job Safety Observations and daily review of technician’s JSA’s
Conduct quality checks
Identify opportunities for continuous improvement initiatives
Maintain a high level of housekeeping, workflow, and traffic management in the site.
Provide remote support to technicians and customers across the Pacific Islands, including coordinating tooling, equipment, and maintaining communication with offshore technicians.
RESPONSIBILITIES
To be successful in this role you will need the following:
Proven supervisory/leadership experience with a strong technical background – ideally within heavy diesel
Significant experience in a workshop environment with Strong leadership and people management skills
Heavy Vehicle qualification and mining exposure – highly desirable
Motivated towards developing a high performing and professional team and their commitment to safety and providing exceptional customer service
QUALIFICATIONS
Compensation and Benefits
Hourly pay rate commensurate with experience. Participation in an annual variable compensation (bonus) program. Discounts with selected PC software/hardware and a range of vehicles. Annual remuneration reviews. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.
100% On-Site Yes
Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.