Field Service Technician
Cummins Turbo Technologies
DESCRIPTION
Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.
Key Responsibilities:
Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
Escalates unresolved issues to product specialists / Supervisor.
Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensures adherence to all relevant Health, Safety & Environmental policies, procedures, and legislation; reports any issues/incidents to site management and supervisor.
RESPONSIBILITIES
Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
Escalates unresolved issues to product specialists / Supervisor.
Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensures adherence to all relevant Health, Safety & Environmental policies, procedures, and legislation; reports any issues/incidents to site management and supervisor.
QUALIFICATIONS
Qualifications and Competencies
Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
Diagnostics Application – Translating customer complaints into troubleshooting plans and using specialized tools to diagnose and resolve issues.
Electronic Service Tool Application – Effectively utilizing electronic tools to maintain, diagnose, and troubleshoot equipment.
Engine Systems Interactions – Analyzing interactions of mechanical and electrical systems to accurately diagnose and repair.
Power Generation Systems Knowledge – Understanding power generation systems and adhering to safety and industry standards.
Service Documentation – Accurately documenting customer, equipment, and technical information for tracking and reporting.
Health and Safety Fundamentals – Championing proactive health and safety behaviors to contribute to an injury-free workplace.
Self-Development – Actively seeking opportunities to grow and improve skills using formal and informal learning channels
Experience
Significant field service work experience.
Expert-level knowledge of and/or experience with power generation products.
High Voltage / Low Voltage experience.
Customer service experience.
Experience providing technical advice and coaching to junior technicians (preferred).
100% On-Site No
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.