Field Service Power Generation Service Supervisor
Cummins Turbo Technologies
DESCRIPTION
We are looking for a talented Field Service Power Generation Service Supervisor to join our team in Service in West Valley City, UT.
*In this role, you will make an impact in the following ways: *
Optimize technician efficiency and repair quality by coordinating schedules, aligning work plans with customer quotes, and monitoring productivity and outcomes.
Strengthen team capability and engagement through consistent coaching, feedback, and performance reviews that support professional growth.
Provide dependable first-line technical support to technicians and escalate complex issues promptly to keep repairs on track.
Enhance operational safety, quality, and cost control by managing service logistics, materials, equipment, and staffing efficiently.
Protect customer trust by developing and reviewing accurate service quotes, communicating updates proactively, and addressing repair plan deviations early.
Drive continuous improvement by analyzing processes, identifying inefficiencies, and implementing changes that elevate service delivery.
Maintain superior customer satisfaction by monitoring open repairs, resolving issues quickly, and building strong relationships through frequent, professional communication.
Ensure reliable, high-quality service execution by supervising technicians and team leaders who install, service, and repair equipment and machinery.
RESPONSIBILITIES
To be successful in this role you will need the following:
Strong financial acumen to interpret key cost, productivity, and profitability indicators, helping you make informed decisions that improve service operations and resource allocation.
Effective communication skills to deliver clear, audience‑specific messages to technicians, leaders, and customers, ensuring alignment and reducing confusion.
Deep customer focus to build trust, strengthen relationships, and consistently deliver solutions that meet or exceed customer expectations.
Ability to direct work efficiently by setting clear priorities, delegating effectively, and proactively removing barriers so the team can perform at its best.
Commitment to accountability by holding yourself and your team to high performance standards, ensuring deadlines, quality metrics, and commitments are consistently met.
Skillful conflict management to address issues quickly and professionally, minimizing disruption and maintaining a productive, respectful work environment.
Strong diagnostics application skills to translate customer complaints into actionable troubleshooting steps, use mechanical/electronic tools effectively, validate repairs, and document findings accurately.
Proficiency with electronic service tools to select, use, and interpret the correct hardware and software for diagnosing issues and determining accurate next steps.
Accurate and thorough service documentation to capture customer, equipment, and technical details in the service system, ensuring complete and reliable records.
Capability to manage technical escalations by gathering needed data, using available resources, escalating when appropriate, and documenting all actions for seamless handoffs and timely resolution.
Strong understanding of warranty processes to verify failures correctly, apply warranty criteria accurately, identify eligible components, communicate requirements, and submit complete, correct claims.
QUALIFICATIONS
Education, Licenses, Certifications:
College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
- Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
Additional Responsibilities Unique to This Position
Oversees field service execution for standby, prime, and mobile power generation systems across the Salt Lake City region, including emergency response and critical infrastructure support.
Acts as the primary escalation point for complex generator, ATS, paralleling, and control system issues requiring cross-functional coordination.
Manages direct reports’ day-to-day operational and personnel needs, including work planning, KPI performance, one-on-one coaching, and resolution of employee concerns while reinforcing safety, quality, and accountability expectations.
Additional Skill, Education, or Experience Requirements
Demonstrated experience supervising field service technicians in power generation, heavy equipment, or industrial electrical/mechanical environments.
Working knowledge of diesel and gaseous generator systems, ATS systems, and basic paralleling concepts.
Proven ability to manage technician performance through KPIs, work plans, scheduling, and regular one-on-one engagements.
Proficiency using service management systems, electronic service tools, and service documentation platforms.
Additional Skill, Education, or Experience Preferences (Nice to Have)
Prior Cummins product experience or distributor network experience.
Experience supporting mission-critical customers such as data centers, healthcare, utilities, or municipal facilities.
Min Salary $78800
Max Salary $118200
100% On-Site Yes
Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.