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Major Incident Manager

Dell Technologies

Dell Technologies

Round Rock, TX, USA
Posted on Saturday, June 1, 2024

IT Service Operations Advisor

Why do Dell Technologies customers remain Dell Technologies customers? It’s because of our consistently high levels of customer service. Our IT Technical Analysis team is the focal point of this commitment. We provide technical support and training to PC and PC network users. Known for our versatility across the technical spectrum, we use hardware and software tools to solve problems while supporting, installing and maintaining PCs, LANs, server hardware, operating systems, software and related-IT sanctioned peripherals

Join us to do the best work of your career and make a profound social impact as a IT Service Operations Advisor on our IT Technical Analysis Team in Round Rock, Texas.

What you’ll achieve
As a Service Operations Advisor, you will provide support for internal technical issues in complex and business-critical environments. You will be responsible for critical incident management with cross-functional teams, delivering timely solutions with exceptional customer service. This role is a hybrid position working Friday through Sunday from 7:00 am - 7:00 pm with a four hour shift on Monday (flexible to morning or afternoon).

You will:
• Troubleshoot multiple complex technical problems ensuring optimal service levels
• Communicate within functional teams to provide problem resolution updates
• Utilize internal resources and teammates to investigate technology and understand procedures
• Lead process improvement projects

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 5 to 8 years of related experience with technical aptitude
  • Strong problem-solving and troubleshooting skills
  • Ability to manage medium to large conference calls
  • Excellent communication and customer service skills
  • Ability to adapt to change and prioritize accordingly

Desirable Requirements

  • Bachelor’s degree
  • ITIL experience with a strong IT/Technical Background

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.