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(Senior) Manager ServiceNow & Enterprise Experience

Deloitte

Deloitte

Amsterdam, Netherlands
Posted on Feb 27, 2025
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(Senior) Manager ServiceNow & Enterprise Experience

  • Technology & Transformation
  • Amsterdam The Edge
  • Master (WO)

We guide our clients in digital transformations, design IT service management processes, and implement ServiceNow to support our clients in large IT transformations. At Deloitte.

W
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As a (Senior) Manager, you will guide our clients in digital transformations,
design IT service management processes, and implement ServiceNow to
support our clients in large IT transformations. Leveraging your experience in
business and technology, you will manage projects that deliver essential value
to our clients. You will raise awareness of the importance of ServiceNow and
Service Management within organisations and support complex
transformations.
With the ServiceNow & Enterprise Experience team, we are the prime partner
for the most important, complex, and disruptive technological challenges
faced by our clients in the Netherlands and beyond. We successfully guide our
clients in the following areas: Global Business Services (GBS), Strategic
Portfolio Management (SPM), ITIL implementation, IT Service Management
(ITSM), IT (agile) Operating Models (ITOM), financial management for IT, SIAM,
and other related topics. Furthermore, you will gain an understanding of how
ServiceNow supports service management processes and how this fits into the
broader IT architecture.
The team also offers the opportunity to develop your technical skills. Achieving
a ServiceNow ‘Certified Technical Architect (CTA)’ or ‘Certified Master Architect
(CMA)’ title is supported and encouraged. Our team is growing, and we are
looking for aspiring leaders to deliver immediate value to our clients and
enable our company to provide top-level services. You will work with and learn
from the best in the industry and collaboratively develop our talent to become
undisputed leaders.

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  • Define and implement service management processes within the client context;
  • Facilitate workshops to assess IT service management maturity;
  • Define requirements for process implementations (ServiceNow);
  • Lead onshore/offshore project teams using agile/scrum as the methodology;
  • Ability to apply design thinking and conduct design sprints to kickstart digital transformation from a process perspective;
  • Define how ServiceNow fits within the overall architecture of the client;
  • Manage project delivery by employing suitable project management methodologies to maintain oversight on budget, scope, deliverables, and project status reporting;
  • Lead onshore/offshore project teams using agile/scrum as a working method to deliver process/service management implementations;
  • Describe how ServiceNow modules can be used across various industries and functional domains.

W
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  • You’ll
    receive
    a
    profit-sharing
    bonus.
    On
    top
    of
    your
    fixed
    salary.
    Continuous
    professional
    growth.
    Join
    our
    development
    program.
  • A
    work-from-home
    office
    setup
    allowance
    to
    make
    sure
    you
    have
    everything
    you
    need
    for
    an
    ergonomically
    designed
    workstation
    and
    internet
    allowance.
    Work
    part-time
    (32
    hours
    a
    week)
    or
    full-time
    (40-hours
    a
    week.)

What’s in it for you?

  • You’ll
    receive
    a
    profit-sharing
    bonus.
    On
    top
    of
    your
    fixed
    salary.
  • Continuous
    professional
    growth.
    Join
    our
    development
    program.
  • A
    work-from-home
    office
    setup
    allowance
    to
    make
    sure
    you
    have
    everything
    you
    need
    for
    an
    ergonomically
    designed
    workstation
    and
    internet
    allowance.
  • Work
    part-time
    (32
    hours
    a
    week)
    or
    full-time
    (40-hours
    a
    week.)
  • Flexible
    working
    hours,
    you
    are
    in
    charge
    of
    your
    own
    calendar.
  • 26
    days
    of
    paid
    annual
    leave,
    and
    the
    opportunity
    to
    purchase
    additional
    leave.
  • The
    option
    to
    exchange
    three
    national
    holidays
    for
    three
    non-national
    holidays.
  • A
    good
    mobility
    scheme:
    the
    choice
    of
    various
    options
    such
    as
    a
    lease
    car,
    travel
    by
    public
    transport,
    a
    cash
    option
    or
    a
    combination
    of
    these.
  • A
    laptop
    and
    iPhone.
    The
    iPhone
    can
    be
    for
    personal
    use.
  • A
    good
    pension
    scheme
    with
    a
    personal
    contribution
    of
    only
    2%.
    For
    a
    comfortable
    future.
  • An
    opportunity
    to
    take
    part
    in
    our
    collective
    health
    insurance
    scheme.
  • An
    opportunity
    to
    benefit
    from
    tax-efficient
    facilities
    such
    as
    fitness,
    a
    bicycle
    scheme
    or
    the
    opportunity
    to
    lease
    a
    bicycle.
  • The
    opportunity
    to
    use
    55
    hours
    of
    babysitting
    service
    per
    calendar
    year,
    if
    your
    child
    is
    12
    years
    old
    or
    younger.
  • A
    flexible
    budget,
    which
    you
    can
    use
    to
    make
    choices
    in
    flexible
    benefits,
    for
    example:
    purchasing
    extra
    leave
    days
    or
    financing
    a
    bicycle
    plan.
  • Six
    weeks
    of
    fully
    paid
    birth
    leave
    for
    traditional
    households
    and
    rainbow
    families.

B
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You enjoy working in multidisciplinary teams on diverse projects, which allows
you to build a professional network from day one. Every day you are
challenged to bring out the best in yourself, but you are not alone:
experienced colleagues and best practices from the global Deloitte network
help you succeed. Additionally, you possess the following qualities required for
the position of (Senior) Manager ServiceNow & Enterprise Experience:
  • A master's degree, preferably from a technology-related study;
  • At least six years of relevant and demonstrable work experience in ServiceNow and service management;
  • Knowledge of ITIL, IT Service Management, IT (agile) Operating Models, financial management for IT, SIAM;
  • Demonstrable experience in implementing ServiceNow solutions for clients;
  • A broad network across different sectors;
  • Thorough knowledge of technology-related developments;
  • Ambition, a commercial mindset, and entrepreneurial spirit;
  • You are a team player and proficient in English;
  • You have the ambition to work in multidisciplinary, multicultural, and cross-border teams.

(
W
)
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You will share your expertise with more than 150 colleagues in the Technology
Strategy & Transformation team that is part of Deloitte Technology &
Transformation. At our clients, TS&T specializes in answering questions and
addressing key challenges in the domain of the Chief Information / Technology
Officer, Chief Data Officer, and Chief Digital Officer. We always do our projects
together with our clients.
Within the TS&T team, we believe collaboration, personal development and
diversity are fundamental to success, along with an unrivalled depth and
breadth of expertise. Additionally, we work in close collaboration with our
colleagues from other member firms.
At Deloitte we work hybrid. This means that we combine working at the office,
at the client, and at home.

C
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We are curious to know more about you. To learn what makes you exceptional. Because at Deloitte, we believe that our mutual differences add value to our client’s needs. Please introduce yourself and apply for this great opportunity.
Not sure if this vacancy is right for you? Please contact the recruiter below.

A
p
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s
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We
are
looking
for
driven
professionals,
with
a
passion
for
their
profession
and
ambition
to
continue
to
develop
themselves.
By
means
of
the
steps
below
we
try
to
find
out
as
much
as
possible
about
you
and
your
knowledge
and
skills.
The
recruiter
will
guide
you
through
this
process.

Application process

We are looking for driven professionals, with a passion for their profession and ambition to continue to develop themselves. By means of the steps below we try to find out as much as possible about you and your knowledge and skills. The recruiter will guide you through this process.

  • Step 1: Preparation

    You can apply for our vacancies online or send us an open application. We will ask you to tell us a bit more about yourself, such as your name and address, for example, and information about your educational background. You can upload your CV and a motivation letter. We will send you confirmation when we have received all your details.

  • Step 2: Resume and motivation

    One of our recruiters will assess your details and determine whether you fit the profile of the vacancy you are applying for.

  • Step 3: The assessment

    When a recruiter sees enough of a match with your profile, we will ask you to complete an online assessment. By playing four online games, we can see which qualities and talents you possess and whether they align with the position you've applied for.

  • Step 4: The interview

    Depending on the scores of the career scan, you will be invited to a first interview with the recruiter. The first interview is conducted with a recruiter and someone from the team. We are curious about who you are, what you have done, and what your expectations are of a new job. We also give you more insight into what we are looking for, and what the responsibilities are that belong to the vacancy. If both you and Deloitte would like to talk further, we invite you for a follow-up interview. In this conversation, we dive deeper into the content. What is your talent and what skills do you master? You may receive a case study during one of the follow-up interviews.

  • Step 5: The offer

    When all conversations have been satisfactorily completed (for both parties), an offer will follow. The recruiter will draw up the contract for you which you will receive digitally.

Minke Bosch

Get in touch with Minke Bosch Recruiter Technology & Transformation and Support

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