Position Summary
Google Gemini Enterprise for CX Senior Consultant
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Recruiting for this role will end: March 30th, 2026
What You’ll Do
Senior Consultants at Deloitte works within an engagement team and are responsible for identifying technical and system requirements, developing technical designs and solution options with recommendations. You will work directly with team managers on end to end delivery of GCP Customer Engagement Suite projects.
The Team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- Minimum of five years of consulting or industry
- Minimum of two years hands-on/end-to-end delivery with GCP Gemini Enterprise for Customer Experience (GECX; formerly Customer Engagement Suite or CES)
- At least one year experience with GECX Self-service with Conversational Agents (formerly Dialogflow CX), GECX Agent Assist or GECX Quality AI, Conversational Insights, Big Query & Looker for contact center performance analytics for end-to-end delivery experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
- A Bachelor’s degree (BS or BA)
Preferred
- Master’s/advanced degree in the area of specialization
- Experience carrying a business development quota for consulting work, ramping up pursuit teams and leading business development pursuits end-to-end.
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