Position Summary
The Tax Transformation Office serves Deloitte Tax, focused on Service Delivery Transformation inclusive of people, process, and technology in order for our Tax Professionals to deliver efficient, high value, quality tax services to our clients. Tax Transformation drives improvements across the full range of Tax market offerings focused on both Tax compliance and advisory services. This is an opportunity to be part of an innovative team within Deloitte Tax that delivers value aligned with the Deloitte brand.
Responsibilities
As a Deloitte Manager on the Transformation team, you will collaborate with Tax subject matter specialists, technologists, and key stakeholders. Tax transformation projects span Business Threads, inclusive of tax compliance and advisory client service delivery for Corporate, Investment Management, Operating Flowthroughs, Individuals, Estates & Trusts, and Indirect Tax services, as well as cross-thread activities such as initiating, managing and closing engagements. The role requires working knowledge of professional services and the end-to-end engagement life cycle. Responsibilities include:
- Lead project planning and execution (workplans, milestones, RAID), ensuring scope delivery against timelines and measurable outcomes
- Serve as a trusted partner to Tax leaders/practitioners to surface service delivery pain points, quantify opportunities, and drive process improvement initiatives
- Facilitate process discovery and design using agile and design thinking; translate business needs into well-defined functional requirements and user stories
- Orchestrate cross-functional delivery across the technology lifecycle, aligning Product/IT and business stakeholders on requirements, decisions, and dependencies
- Own testing and readiness activities, including test strategy support, system/UAT facilitation, defect triage, and business readiness inputs
- Develop enablement and deployment assets; support pilots and go-live planning/execution to ensure smooth rollout
- Manage post-go-live stabilization (hypercare), partner with Change Management to drive adoption, capture and action feedback, and support decommissioning of legacy capabilities where applicable
The team
The Tax Transformation Office focuses on enhancing Deloitte Tax LLP's ability to deliver value-added and efficient Tax services to our clients. Tax Transformation consists of professionals with varying backgrounds ranging from Tax Professionals, Human Capital and Technology Consultants, and other IT professionals including QA and Support. Deloitte Tax LLP's Tax Transformation Office is responsible for collaborating with business and technology stakeholders to define standard client service delivery processes and standard delivery enablers that enable delivery of Tax services. Additionally collaborate on design, development, and deployment of technology to enable client service delivery. Members of Tax Transformation elevate Deloitte Tax Professionals, in order that they may provide higher value services to Deloitte clients, through identifying opportunities to streamline delivery, increase resource fungibility, improve ROI on technology investments, increase agility, and elevate the Deloitte and client digital experience. The team consults and executes on a wide range of projects with a strong focus on process design, deployment, and adoption, including stakeholder analysis, communications, learning and change management.
Qualifications
Required:
- Ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate 2-3 days per week
- Bachelor’s degree in business, accounting, or information technology related field
- 5+ years of project delivery and client service experience in one or more of the following tax compliance related areas: Corporate, Investment Management, Operating Flowthroughs, Individuals, Estates & Trusts, or Indirect
- Demonstrated ability to prioritize work across a team, manage capacity, while delivering with quality and within established deadlines
- Ability to travel 20%, on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
- One of the following active accreditations obtained:
- Licensed CPA in state of practice/primary office if eligible to sit for the CPA
- If not CPA eligible:
- Licensed Attorney
- Enrolled Agent
- Technology Certifications:
- Alteryx Designer- Advanced Certification
- AWS Certified Solutions Architect
- CBAP® - Certified Business Analysis Professional
- Certified SAFe® Advanced Scrum Master
- Certified SAFe® Agilist
- Certified SAFe® Lean Portfolio Manager
- Certified SAFe® Practitioner
- Certified SAFe® Product Owner / Product Manager
- Certified SAFe® Scrum Master
- Certified Scrum Product Owner (CSPO)
- ISTQB (International Software Testing Qualifications Board)
- Program Management Professional (PgMP)
- Project Management Professional (PMP)
- Six Sigma (Green or Black Belt)
Preferred:
- 4+ years’ digital transformation experience; champion of process and technology improvements with strong communication skills
- Agile delivery and design thinking experience; process-driven mindset
- Business process analysis and design, translating needs into improved workflows
- End-to-end technology project delivery, including defining delivery standards
- Deployment, adoption, and change leadership, including training delivery and post-production client support
- Experience supporting tax technology strategy for compliance/provision platforms to drive efficiency and standardization
- Agile and/or PMP certification preferred; strong PowerPoint/Excel with working knowledge of data management and metrics
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $103,320 to $235,170.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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