Position Summary
Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.
Work You’ll Do
As a US Delivery Center Senior Solution Specialist on the team, you will:
- Be responsible for intake of tickets (questions issues, inquiries) for Accounting and Procurement module
- Triage and resolve any issues or errors for end users in Workday Accounting and Procurement module
- Be responsible for post production support and system administration around improvements and change requests
- Provide knowledge transfer and end user documentation
The Team
Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Enterprise Operations as a Service offering provides services to meet our clients’ needs for on-going operations of their technology and business process investments through multi-year contracts.
This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte’s scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.
The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.
Qualifications
Required:
- Bachelor’s degree
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Workday Financials Management Certified
- 5+ years of experience in Workday Financials Accounting and Procurement to include the following;
- Understanding of Workday Accounting and Procurement concepts
- Experience with intake through resolution for Workday Finance and Procurement support requests
- Experience working on triage, troubleshooting, issue resolution, and incident management
- Client facing operational support
- Delivery Center Location & Travel Requirements:
- Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia)
- Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
- Travel Requirement: Maximum of 10% overnight travel for client or project purposes
- Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
Preferred:
- Experience working in a consulting, shared services, or client-facing delivery environment
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