Customer Strategy Analyst
Deloitte
IT, Customer Service
Toronto, ON, Canada · Montreal, QC, Canada · Vancouver, BC, Canada · Ottawa, ON, Canada · Multiple locations
CAD 50k-90k / year
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Job Type: Permanent
Work Model: Hybrid
Reference code: 132740
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Montreal, QC; Ottawa, ON; Vancouver, BC
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
- Have many careers in one Firm.
- Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
- Learn from deep subject matter experts through mentoring and on the job coaching
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What will your typical day look like?
As an Analyst in the Customer Strategy team, you will work with multidisciplinary teams to help clients understand their customers, design compelling experiences, and translate strategy into action—enabled by data, digital platforms, and emerging technologies.
Your day to day work may include:
- Conducting customer, market, and experience research using qualitative and quantitative methods
- Analyzing customer and operational data to generate insights and identify opportunities for improvement
- Supporting the design of customer journeys, service models, and experience roadmaps
- Contributing to the development of customer led strategies, business cases, and transformation roadmaps
- Preparing client ready presentations, storylines, and workshop materials
- Collaborating closely with design, technology, data, and delivery teams to bring strategies to life
- You will be encouraged to use AI enabled tools to accelerate research, synthesis, analysis, and storytelling, while applying sound judgment and critical thinking to ensure quality and relevance.
About the team
Our Customer Strategy practice helps organizations put their customers and users at the center of decision making. We work across industries to shape customer led growth strategies, design differentiated experiences, and guide end to end transformations enabled by technology, data, and digital platforms.
As part of Technology & Transformation, you will have exposure to a broad range of capabilities—spanning strategy, design, data, and implementation—while building a strong foundation in customer experience and business strategy.
Enough about us, let’s talk about you
We are looking for analysts who are curious, analytical, and excited about shaping the future of customer experience through strategy and technology.
You are someone who:
- Is completing (or has recently completed) a post secondary degree and will graduate by April 2026, in a relevant field such as business, commerce, engineering, data, economics, psychology, design, or a related discipline
- Has a strong interest in customer experience, service design, and strategy, and how technology enables better outcomes
- Is comfortable working with data—analyzing trends, synthesizing insights, and translating findings into clear recommendations
- Enjoys structured problem solving and can break down complex challenges into actionable insights
- Is confident using digital and AI enabled tools (e.g., generative AI, analytics tools, collaboration platforms) to support research, analysis, and content development
- Communicates clearly and effectively, both in writing and verbally, and can tailor messages to different audiences
- Works well in teams, takes initiative, and is eager to learn in a fast paced consulting environment
Here’s what you need for all Technology & Transformation roles:
- Curiosity – You ask thoughtful questions and are eager to learn
- Analytical Thinking – You can interpret data, identify patterns, and generate insights
- Teamwork – You collaborate effectively with diverse teams
- Adaptability – You are comfortable with ambiguity and change
- Leadership – You take ownership and proactively contribute
- Communication – You organize and express ideas clearly and concisely
Technology & Data Mindset (Assets)
Experience or interest in one or more of the following is considered an asset:
- Data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
- Customer research and journey mapping
- CRM, CX, or digital platforms
- Generative AI tools for research, synthesis, drafting, or analysis
Positions based in Quebec: Bilingualism in French and English is required for this position due to the nature of the role having interactions with National & Global clients and project teams.
Total Rewards
The salary range for this position is $50,000 - $90,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.