Position Summary
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Work you'll do
As a Senior Designer, UX Research on the Customer Strategy & Design team, you will be responsible for:
- Plan and conduct mixed-methods user experience research across API consumers, internal product teams, third-party developers, and Veterans.
- Develop research plans, discussion guides, surveys, and synthesis materials for assigned product and platform workstreams.
- Translate research findings into recommendations for product, design, and engineering stakeholders.
- Maintain research documentation and contribute findings to a shared research repository.
- Support research operations across the program, including collaboration with the research lead and guidance for junior researchers.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Customer Strategy & Design team discovers, designs, and prototypes customer growth strategies and innovation portfolios.
Qualifications
Required:
- 4+ years of applied user experience research experience
- 2+ years of experience planning and conducting mixed-methods research
- 2+ years of experience facilitating user interviews and user surveys
- 1+ years of experience working on products subject to Section 508 accessibility requirements
- Must be eligible to obtain and maintain a Public Trust clearance
- Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred:
- Experience supporting federal, healthcare, or developer platform products
- Experience conducting research with Veterans or other hard-to-reach populations
- Experience working in a government contracting environment
- Experience with application programming interface (API) and developer experience research
- Experience mentoring junior researchers
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