Position Summary
You will help support and enhance mission-critical technology solutions in a collaborative, client-service environment. As a Managed Services Engineer II (Android Developer), you will work with cross-functional teams to maintain application stability, improve operational performance, and drive issue resolution across production and non-production environments. This role is well suited for a professional who brings hands-on engineering experience, operational discipline, and a focus on delivering reliable outcomes. You will have the opportunity to contribute to ongoing improvement efforts while working within Deloitte’s Project Talent Model.
Work you'll do
As a Managed Services Engineer II on the AI & Engineering team, you will be responsible for:
- Support day-to-day operations for enterprise applications and platforms, including monitoring, incident response, defect resolution, and service restoration
- Troubleshoot application, integration, and environment issues across development, test, and production environments
- Partner with product, engineering, infrastructure, and client stakeholders to identify root causes, implement fixes, and improve system reliability
- Execute and support change, release, and deployment activities in accordance with established operational and risk controls
- Contribute to process improvement, automation, documentation, and support readiness activities to improve service quality and operational efficiency
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
AI & Engineering leverages engineering capabilities to build, deploy, and operate sector-focused solutions across software, data, artificial intelligence, network, and hybrid cloud environments. The team helps clients modernize technology platforms, improve operational performance, and support mission-critical business capabilities. Deloitte’s delivery models are designed to align to client needs while bringing scalable engineering and operational support to complex environments.
Qualifications
Required:
- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field; alternatively, equivalent work experience
- 3+ years of experience supporting enterprise applications, platforms, or managed services environments
- Experience with incident management, problem management, and change management in production support environments
- Experience with monitoring, logging, alerting, and root cause analysis for application or platform support
- Experience with scripting or automation in PowerShell, Python, Bash, or SQL
- Experience working with release support, defect triage, and environment coordination across multiple teams
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred:
- Experience supporting mobile, digital, or customer ordering applications
- Experience with cloud platforms such as Amazon Web Services or Microsoft Azure
- Experience with DevOps or continuous integration / continuous deployment tools
- Experience with ServiceNow, Jira, or other ticketing and workflow platforms
- Experience with application performance monitoring and observability platforms
- ITIL Foundation certification or a cloud platform certification
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