Position Summary
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Work you'll do
As a Senior Consultant, Technical Transformation on the Sales & Service team, you will be responsible for...
- Designing, configuring, and developing Salesforce solutions using declarative and programmatic capabilities
- Building and maintaining custom objects, fields, validation rules, flows, reports, dashboards, and security controls
- Developing Apex classes, triggers, Lightning Web Components, and integrations with external systems
- Translating business requirements into technical designs, implementation plans, and deployment activities
- Supporting testing, defect resolution, production issue triage, technical documentation, and Agile delivery ceremonies
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.
Qualifications
Required:
- Bachelor's Degree
- Limited immigration sponsorship may be available.
- 4+ years of experience delivering Salesforce implementations in enterprise environments
- 4+ years of experience with Apex, Salesforce Object Query Language (SOQL), Salesforce Object Search Language (SOSL), Lightning Web Components, and Salesforce Flow
- Experience completing at least 2 full lifecycle Salesforce implementations from requirements through deployment
- 1+ years of experience with Sales Cloud or Service Cloud, Salesforce security configuration, and REST or SOAP integrations
- Salesforce Platform Developer I certification
- Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve.
Preferred:
- Salesforce Platform Developer II certification
- Experience working in regulated environments
- Experience supporting large-scale enterprise programs
- Experience in the child support domain
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