Position Summary
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Work You’ll Do
As a Project - Lead Software Engineer II on the project, you will:
- Lead the design, development, customization, and support of solutions built on Microsoft Dynamics 365 Government.
- Design and implement customizations, plugins, workflows, integrations, and other enhancements within Dynamics 365 Customer Service / CRM.
- Integrate Dynamics 365 Government with Azure Government and external enterprise platforms through secure APIs, services, and middleware to support compliant, end-to-end business processes.
- Lead custom API development efforts, including building new APIs, consuming external APIs, and implementing scalable integration solutions within Azure environments.
- Configure and extend Dynamics 365 components to meet evolving business needs, including entities, forms, views, business rules, and process automation.
- Partner with business analysts, stakeholders, and technical teams to gather requirements and translate them into effective technical designs and implementation plans.
- Collaborate closely with architects to align on system design, integration patterns, technical strategy, and long-term solution direction.
- Assess and reduce technical debt by identifying refactor opportunities, modernizing legacy components, and improving long-term maintainability and supportability.
- Reestablish stakeholder confidence through consistent communication, transparent delivery tracking, and reliable execution.
- Proactively identify roadblocks, risks, and system stability issues, and drive timely resolution to maintain delivery timelines and operational continuity.
- Mentor and guide team members on coding standards, development best practices, and sustainable engineering approaches to improve code quality and team capability.
- Support testing, deployment, troubleshooting, performance tuning, defect resolution, and ongoing production maintenance.
- Create and maintain technical documentation for customizations, integrations, APIs, and development processes.
- Ensure all solutions align with Microsoft best practices, federal security requirements, and applicable compliance standards.
The successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The Team
Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.
The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.
Qualifications
Required:
- Bachelor’s degree
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Ability to travel 20-50%, on average, based on the work you do and the clients and industries/sectors you serve
- 5+ years of hands-on experience with Microsoft Dynamics 365, including significant experience in Dynamics 365 Customer Service / CRM development
- Demonstrated experience in Dynamics 365 customization, configuration, and development using JavaScript, C#, .NET, Dataverse, and Power Platform
- Strong experience working in Dynamics 365 Government environments
- Experience integrating enterprise systems using APIs, web services, middleware, Azure Logic Apps, Power Automate, Azure Functions, or similar technologies in VA environments
- Experience developing and supporting secure, scalable solutions within Azure Government
- Strong knowledge of secure integration patterns, system interoperability, and data synchronization across enterprise platforms
- Ability to analyze complex requirements and translate them into scalable technical solutions
- Strong problem-solving, analytical, communication, and stakeholder management skills
Preferred:
- Experience implementing or supporting CRM systems within a federal agency environment
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $140,000 to $190,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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