Position Summary
- Support and lead the Deloitte U.S. Firms’ Integrity Helpline case management process, including intake, tracking, documentation, and closure of ethics concerns and inquiries.
- Lead ethics due diligence activities and coordinate with cross-functional teams within Risk & Brand Protection to support timely issue resolution and program execution.
- Manage Helpline operations, including vendor coordination, contract administration, invoice processing, payment support, system administration, and user access provisioning.
- Develop dashboards, metrics, reports, and presentations for board and leadership audiences using compliance, Helpline, and ethics program data.
- Lead projects and strategic initiatives for the Ethics Office, including record retention compliance, audit readiness support, learning content development, and cross-functional program implementation.
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
- 5+ years of experience in ethics, compliance, risk management, or case management within a large, complex organization
- Bachelor's degree
- Experience developing dashboards and reports using Microsoft Excel, Tableau, Microsoft Teams, and Microsoft PowerPoint
- Experience using artificial intelligence tools for reporting, analysis, or presentation development
- Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
- Experience supporting an ethics helpline, hotline, or case management process
- Experience preparing reports and presentations for executive leadership or board audiences
- Experience administering case management systems, including user access provisioning
- Experience supporting record retention, audit readiness, or regulatory inquiry response processes
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