Deloitte’s Global Finance Services team is seeking a Collections Escalation Lead Analyst to support the resolution of aged receivables and complex collection matters across a global stakeholder network. In this role, you will help drive timely resolution of non-payment issues, coordinate with internal teams and external parties, and support consistent debtor management processes. This is an opportunity to contribute to a high-performing finance organization focused on operational discipline, compliance, and service excellence.

Work you'll do

As a Collections Escalation Lead Analyst on the Global Finance Services team, you will be responsible for:

• Investigating and resolving non-payment issues for invoices that have exceeded payment terms and require escalation beyond standard collection processes
• Contacting internal and external clients by phone and email to support collection of aged invoices and drive issue resolution
• Coordinating with internal stakeholders and solicitors to support legal debt recovery proceedings and required documentation
• Providing status updates, issues, and action items to stakeholders, including participation in recurring meetings
• Resolving accounts receivable inquiries in a timely, professional, and efficient manner while following debtor management policies, procedures, and business rules

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks as well as meet deadlines, in a fast-paced and dynamic environment
• Ability to provide clear guidance to others

The team

Global Finance Services uses the latest technology and insights to provide Deloitte with a fully managed, global financial solution. We develop world-class processes that drive efficiency and effectiveness to ensure consistency and compliance across our global network.

Qualifications

Required:

• Bachelor’s degree
• Minimum of five years’ experience in accounts receivable
• Minimum of two years’ experience in collections
• Experience resolving aged receivables or non-payment issues for internal and external clients
• Experience working across international organizations or networks
• Proficiency in Microsoft Office applications, including Excel
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• Experience supporting collection escalations or debtor management activities
• Knowledge of creditor claims for insolvency and legal debt recovery processes
• Experience working with SAP
• Experience identifying and implementing process improvements in finance operations

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.