Position Summary
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Work you'll do
Join Deloitte’s Government & Public Services practice and lead the end-to-end technical delivery of a Salesforce-based Child Welfare solution aligned to agency outcomes in safety, permanency, and well-being. In this role, you will help deliver a secure, scalable, compliant, and integration-ready platform that supports complex public sector case management needs. You will work across architecture, engineering, integration, and release activities to help agencies modernize critical services.
As an Associate Business Transformation Architect on the GPS Sales & Service team, you will be responsible for…
- Leading technical delivery across design, build, test, and release activities, including estimation, sprint planning support, code reviews, quality gates, and release readiness
- Translating business and functional requirements into solution architecture, technical designs, and build stories while enforcing engineering standards and delivery patterns
- Defining Salesforce platform architecture across data model, automation, user interface, environments, performance, deployment strategy, and child welfare process patterns
- Leading integrations, data conversion, and migration activities, including interface design, mappings, error handling, reconciliation, auditability, and support transition planning
- Owning security, compliance, accessibility, DevOps, and operational readiness activities, while managing technical risks and mentoring technical team members
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.
Qualifications
Required:
- Bachelor's Degree
- 6+ years of experience delivering Salesforce solutions, including hands-on experience with Apex, Aura, Lightning Web Components, and Flow
- 2+ years of experience serving as a technical lead or architect on complex technology programs
- 2+ Experience designing and delivering integrations using Representational State Transfer (REST), Simple Object Access Protocol (SOAP), or event-driven patterns
- 1+ Experience designing Salesforce security controls, including sharing, permission sets, audit capabilities, and encryption features
- 1+ Experience delivering technology solutions in public sector environments with governance, documentation, and compliance requirements
- Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred:
- Salesforce Application Architect, System Architect, or Technical Architect certification
- Experience supporting child welfare, case management modernization, or federal and state reporting requirements, including Adoption and Foster Care Analysis and Reporting System (AFCARS), National Child Abuse and Neglect Data System (NCANDS), or National Youth in Transition Database (NYTD), where in scope
- Experience integrating Salesforce with MuleSoft
- Experience leading data conversion or migration activities for case management platforms
- Experience implementing accessibility requirements aligned to Section 508 or Web Content Accessibility Guidelines (WCAG)
- Experience establishing continuous integration and continuous deployment pipelines and automated testing for Salesforce programs
- Experience integrating with eligibility, court, payment, identity, document management, telephony, analytics, or mobile platforms
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