Client Implementation Manager (Swiss Market) (f/m/x)
Client facing job. We are searching for an Implementation Manager, who will be involved into high- & medium-complexity projects for Corporate clients in our European Center of Excellence Berlin. Primary focus will be on Corporate Cash Management products with a possibility to dive into Institutional Cash Management, Trade Finance & Lending and Securities Services infrastructure.
In this role you will be responsible for overall project management, documentation handling, technical setup in bank’s systems as well as coordination with various teams across countries and functions. You will also remain the key point of contact for any customer setup updates and keep maintaining your portfolio of clients. The role implies close cooperation with clients, Sales and Relationship managers and therefore requires strong interpersonal skills and ability to manage expectations of multiple stakeholders.
We are hiring for CH market, therefore we are looking for a German speaker.
What We Offer You:
Joining Deutsche Bank means joining a global team transforming the world of finance. You'll work alongside some of the industry's top minds and build a valuable network that will support you to build the career you want. You will join a super multicultural and dynamic team, cherishing a friendly and supportive culture, where people are open and approachable. The Implementation team is engaged in providing the widest range of Deutsche Bank's Cash Management products and services to our most relevant corporate clients ensuring that the bank covers all potential needs. The position is embedded into the newly created Relationship & Transaction Management (RTM) organization, which offers a wide set of career opportunities. We empower you to challenge the existing processes and status quo and introduce new approaches and best practices.
Your Key Responsibilities:
Perform Project management, coordination and end-to-end implementation of clients to DB platforms and systems.
Act as liaison with the implementation managers in foreign countries and other dynamic Client Deal Team members. During the implementation phase the Implementation Manager leads the Client Deal Team, arranges and chairs (client) meetings, such as the kick-off meeting and progress meetings. But also internal meetings with stakeholders, in coordination with Sales, Customer Service and Coverage team.
Act on progress of the project: coordinate documentation to and from client, monitor the project and update client regularly. Be single point of contact for a client.
Perform product setup, including technical onboarding activities that are part of the cash management structure and coordinate these activities in foreign countries.
Coordinate flow of documentation to and from client, prepare contractual documentation, collect and verify the information received from clients.
Critical analysis of existing processes across countries and introduction of more efficient and lean practices.
We look for talented and committed candidates striving for continuous improvement and pro-active in introducing best practices from the market and enhancing client experience.
Your Skills and Experience:
Proved Project Management skills. Experience of working on the projects for largest Multinational Corporates will be an advantage.
Experience in Customer support and Business development.
Strong interpersonal and communication skills, verbally and written in German and English. Strong client focus.
Ability to withstand stress, organize and set priorities to meet deadlines/targets whilst remaining responsive, calm and attentive to client needs, problem-solving mindset.
Ability to take full ownership and responsibility across the Cash Management organization, accurate, first time right attitude. Strong focus on solution delivery.
Make decisions with guidelines and policies to avoid risks
Continuous improvement capabilities
Excellent use of Microsoft Office and data mining abilities
High Degree certification in the economics and / or business management
What we offer:
We provide you with a comprehensive portfolio of benefits and offerings to support both, your private and professional needs.
Emotionally and mentally balanced
A positive mind helps us master the challenges of everyday life – both professionally and privately. We offer consultation in difficult life situations as well as mental health awareness trainings.
We support you in staying physically fit through an offering to maintain personal health and a professional environment. You can benefit from health check-ups; vaccination drives as well as advice on healthy living and nutrition.
Networking opens up new perspectives, helps us thrive professionally and personally as well as strengthens our self-confidence and well-being. You can benefit from PME family service, FitnessCenter Job, flexible working (e.g parttime, hybrid working, job tandem) as well as an extensive culture of diversity, equity and inclusion.
We provide you with financial security not only during your active career but also for the future. You can benefit from offerings such as pension plans, banking services, company bicycle or “Deutschlandticket”.
Since our offerings slightly vary across locations, please contact your recruiter with specific questions.
This job is available in full and parttime.
In case of any recruitment related questions, please get in touch with Philipp Maaß.
Contact: Philipp Maaß (+49(151) 18173970 )
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.