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Technology Service Specialist

Deutsche Bank

Deutsche Bank

This job is no longer accepting applications

See open jobs at Deutsche Bank.
Business Bay - Dubai - United Arab Emirates
Posted on Monday, February 12, 2024

Job Description:

Job Title: L2/L3 Messaging - SMTP

Location: Pune

Role Description

The Technology Services Specialist works as a member of the IT department and provides second level production services and end level technologies to different clients and business lines across Deutsche Bank. They work as the point of contact and the escalation point for members of the business and ensure effective restoration of product services by taking control of and managing each incident. In this role, they will interact directly with several different populations. The Technology Services Specialist will liaise directly with IT Application Owners and CIO, IT infrastructure groups, Operations, and key business stakeholders.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

  • Best in class leave policy
  • Gender neutral parental leaves
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above

Your key responsibilities

  • Management and operation of SMTP Backbone Infrastructure which includes
    • SMTP Internet gateways
    • Email Gateway anti-spam and anti-virus products
    • Email distribution list manager
    • Cyrus based IMAP service
    • SMIME email encryption gateways
  • Working with internal and external entities:
    • Working with vendors and service providers to resolve software/hardware problems on SMTP Backbone Infrastructure
    • Working with external organization to resolve problems with sending receiving secure emails
    • Working with group IT Security, Internal Audit, Compliance and Governance teams
    • Handling Problem Tickets and covering Changes
  • Drive projects related to
    • Process improvement
    • Proactive operational and infrastructure risk mitigation
    • IT Audit requirements
  • People skills
    • Transparent Team Work
    • Structured upward & downward communication
    • Training skills
  • Communication skills
    • Good command in English
    • Ability to work with diverse global teams
  • Effective Multitasking and reporting
  • Ability to learn new skills through self-learning
  • Ability to join rotating weekend on-call schedule

Your skills and experience

  • Experience of 5 to 10 years working (of which 5 years must be as L2/L3 working with SMTP email gateways and related infrastructure running on Linux/Unix platform.)


Essential Technical Skills:

  • ITIL incident and Problem management
  • Proven experience with SMTP protocol
  • Java.
  • Expert knowledge on Signing and Encryption using SMIME and PGP
  • Expert knowledge on open source and commercial implementations of Sendmail
  • Sentrion appliances and Mail Stream Manager policy engine
  • Proofpoint anti-spam appliances
  • Working knowledge of Knowledge base tools
  • Creation and maintenance of Knowledge based articles
  • Maintenance of support portal and support
  • Domain name service, specifically ISC bind
  • Proven experience with Cyrus IMAP
  • Proven experience with OpenLDAP
  • Totemo Trust mail
  • LDAP

Good to have

  • Working knowledge on PKI, TLS/SSL
  • Certificate management of Certificates in general: Trust chain, Certificate Rollover, Shell model vs. Chain Model
  • TLSSMIME based email encryption and familiarity with Totemo appliances
  • Working knowledge on OpenSSL tool kit for Unix/Linux
  • Proven experience with Unix/Linux Operating Systems (SuSE Linux, RedHat and/or CentOS )
  • Proven experience with Unix TCP/IP networking
  • Mailman open source list manager
  • Proven experience with Unix scripting languages (Perl, shell, Python)
  • Good experience of PostgreSQL
  • Good experience and knowledge of Apache web server

Willing to adapt

  • Practical experience and exposure with ‘People Management’ responsibilities
  • Experience with Outlook, MS Exchange 2007 or newer
  • Certification:- ITIL ( Basics )
  • Strong written and verbal communication skills.
  • Working knowledge of IT applications, network infrastructure technology and the application of security components and corresponding interfaces
  • Secure Mail Management Platform
  • GRID (database)
  • WebSSO

Professional and Personal Qualifications:

  • Degree or higher in relevant discipline (e.g. Computer Science, Engineering).
  • Previous experience on working in Email service environment on Unix System platforms.
  • Certifications: in SMTP/Unix/Linux system administration.

How we’ll support you

  • Training and development to help you excel in your career
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:


Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

This job is no longer accepting applications

See open jobs at Deutsche Bank.