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Outreach Utility RTB- Service Analyst- Bangalore

Deutsche Bank

Deutsche Bank

Bengaluru, Karnataka, India
Posted on Wednesday, April 17, 2024

Job Description:

Job Title: Client Outreach- Reg & Tax
Corporate Title: NCT

Location: Bangalore

Role Description

In today’s highly regulated Financial Services sector, it is critical that Deutsche Bank adheres to these rules and regulations for all its entities throughout the globe. A significant number of these new regulations require Deutsche Bank to obtain specific documentation directly from its clients in order to ensure compliance.

This can be a significant challenge for the bank due to the differing local regulations governing our entities and the multiple products that clients may trade across multiple jurisdictions and countries. This can also be a significant challenge to our clients given the number of requests for data.

The Client Outreach team was created in Q2 2016 to build a central outreach capability within Client Data Services with shared goals of creating best practice, process efficiency and achieve improved compliance and timely remediation. The remit of the team is to service cross divisional outreach requirements arising from Regulatory and Tax drivers. The team is global in nature with a footprint in London, Birmingham, Jacksonville & Bangalore and is responsible for the coordination, project management, query handling and communication to clients as part of regulatory programs across the bank

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

  • Best in class leave policy
  • Gender neutral parental leaves
  • 100% reimbursement under child care assistance benefit (gender neutral)
  • Flexible working arrangements
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above

Your key responsibilities

  • To contribute to projects within the department and be responsible for the in-scope population assigned whilst developing an understanding of the process and regulatory requirements. At times might be requested to take the lead on a project.
  • Create weekly MI on project status and be able to deliver clear, concise and accurate daily updates to local and functional Stakeholders.
  • Highlight inefficient processes, look for and implement improvements within local team.
  • Effective and professional communication skills essential to work with internal and external counterparties. Able to identify and escalate issues to Project Leaders.
  • Experience with data analysis, pivot tables, vlookups is beneficial.

Your skills and experience

  • Ability to work with multiple data sets across platforms to correlate in-scope / out of scope populations for different regulations
  • Ability to learn and understand various regulatory requirements to provide effective client support
  • Understanding of Client On-Boarding process and systems
  • Ownership and tracking of items to resolution
  • Ability to deal with Senior Personnel across business lines and product lines
  • Delivery against set timelines and objectives
  • Understanding of and ability to deliver concise and clear M.I
  • Effective Multi-tasker with a proven track record of dealing with multiple processes simultaneously
  • Able to co-ordinate across teams and individuals to ensure smooth client experience

Competency Skills:

  • Strong organizational skills
  • Flexible and adaptable to change given the nature of the role and potential priority changes
  • Proven ability to cope with conflict and critical deadlines
  • Effective problem solving and mediation skills
  • Excellent communication skills – both written and verbal
  • Very proficient with MSOffice – especially intermediate and above Excel skills
  • Understanding of Sales & trading environment would be beneficial


  • Fluent English essential. Any other language skills are beneficial

How we’ll support you

  • Training and development to help you excel in your career
  • Flexible working to assist you balance your personal priorities
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • Opportunity to work on critical projects and processes involving interaction with senior management in the Bank to gain exposure

About us and our teams

Please visit our company website for further information:


Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.