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E-Commerce Trading Client Services Specialist - Associate

Deutsche Bank

Deutsche Bank

Customer Service
Jacksonville, FL, USA
Posted on Thursday, May 9, 2024

Job Description:

Job Title E-Commerce Trading Client Services Specialist

Corporate Title Associate

Location Jacksonville, FL


Deutsche Bank’s (‘DB’) eCommerce Client Services team (‘eCS’) are recruiting for electronic trading client support for the Autobahn Trading franchise. The team is responsible for managing the requirements of DB’s, Direct Market Access (‘DMA’) clients which incorporates Foreign Exchange, Listed Derivatives and Fixed Income products. Providing support for platform delivery, risk management of orders / positions when connectivity is lost, working with clients to resolve trading issues, testing and demonstrating new products / functionality are key areas to manage. eCS support a global client customer base using the multi award winning Autobahn franchise and operate as a 24x6 global model with an emphasis on team collaboration across the global day; This involves working with management in Sales, Trading, Product and Technology in addition to team colleagues; A broad range of clients include Hedge Funds, Institutional and Corporate customers, Government Agencies, Asset Managers and Pension Funds.

What We Offer You

  • A diverse and inclusive environment that embraces change, innovation, and collaboration

  • A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

  • Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

  • Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

  • Educational resources, matching gift, and volunteer programs

What You’ll Do

  • Manage client orders during technical outages, checking position totals, reconciling to exchanges

  • Understand Algorithmic trading functionality and strategies in order to support clients

  • Responsible for team delivering on local and global initiatives

  • Develop strong relationships with our client base to ensure their requirements are met on a daily basis and for new offerings

  • Monitor and manage trading flow for FIX DMA, algorithmic trading, proprietary trading applications and third party trading offerings

  • Effectively manage risk to the Bank and Clients and help to facilitate growth of the e-business by championing high value add activities

Skills You’ll Need

  • Favorable technical skills, (Macro building, MS Excel or similar)

  • Ability to multi-task and keep clear, accurate status reports

  • Knowledge of FIX protocol is advantageous but not essential

  • Keen learner with flexibility to adapt and grow within the role

  • Strong work ethic with client centric and reliable team player mindset

Skills That Will Help You Excel

  • Relevant product experience in Listed Derivatives/FX/Fixed Income is advantageous but not strictly essential

  • Demonstrate accountability and seeks aide from management when appropriate.

  • Display insight and ability in identifying issues and contributes towards resolution

  • Accurate, thorough and highly responsible with a good attention to detail.

  • Excellent prioritization and time management skills and effective communication skills


It is the Bank’s expectation that employees hired into this role will work in the Jacksonville, FL office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville, FL is $48,000 to $68,800. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Values & Diversity

We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life

The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email HR.Direct@DB.com.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision




Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.