Role Description - Summary

The ITAO is the function responsible on the application lifecycle governance. The ITAO manager will ensure applications in the portfolio will ensure compliance, maintenance and improvement processes are following DB policies and customer requirements.

Responsibilities/Tasks

As a Team Manager, you will be required to:

• Manage a team of ~8 team members: keeping regular 1-1s, mid and end-year performance reviews, escalation management, training new joiners and other team related activities.
• Provide guidance, support, and encourage professional growth.
• Make sure Transaction Monitoring portfolio is compliant, considering tasks and activities coming from: Control Workbench, and other requirements from the stakeholders.
• Participate in TM planning/Scrum meetings as ‘voice’ of ITAO team; make sure tasks are gathered before Quarterly Reviews and get priorities in the Scrum meetings.

As an IT Application owner, you will be required to:

• Conduct strategic planning for the applications in scope.
• Ensure that the changes to the applications in scope are fully aligned DB standards and regulations. The focus is to guarantee the system stability and to ensure a smooth and successful transition to production, steady state environment.
• Ensure availability of all necessary application/service knowledge and documentation.
• Manage technical projects necessary to ensure required and established service levels are maintained.
• Ensure policy-compliance of applications in scope.
• Efficiently engage, manage, and influence the main stakeholders, along with the related emerging risks and opportunities.
• Ensures documentation availability.
• Contributes to audits.
• Contributes to Go Live transitions.
• Collaborates with Support entities on ensuring proper operational levels for the given application.
• Follow-up on capacity management.
  

Requirements

• People management experience of 1+ years;
• Knowledge about ITIL framework. Certification will be a plus
• Experience with IT Service management processes
• Database knowledge (Oracle)
• 5-6 years of work experience in IT;
• 1-2 years project management or application owner experience;
• Master degree or equivalent work experience required;
• Experience working with distributed development teams;
• Experience with SDLC framework;
• Excellent communication skills written and verbal at all levels including senior management;
• Experience with audit and compliance;
• Experienced with: Java Server Technology, ANT, continuous integration and dev ops tools will be a plus;
• High-level knowledge on Cloud (IaaS, PaaS, SaaS)
• Ability to work on tight deadlines
• Coordination skills

Education/Certification

University degree, relevant field of knowledge; ITIL Certified.

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