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Client Implementation Analyst

Deutsche Bank

Deutsche Bank

Lisbon, Portugal
Posted on Monday, May 20, 2024

Job Description:

Deutsche Bank is one of the largest banks in the world. It offers a broad range of products and services in investment banking, commercial and retail banking, as well as in asset and wealth management. Present in many countries around the world, Deutsche Bank is a leader in its home market and enjoys an excellent position in Europe.

At the heart of Deutsche Bank’s client franchise is the Corporate Bank, a market leader in cash management, trade finance&lending, trust&agency and securities services. Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, our universal expertise and global network allows us to offer truly integrated and effective solutions.

Details of the role

Client Implementation Analyst is responsible for highly complex client account openings and product set up requests (including new, changing or expanding requirements). Work includes:

  • Implementing top-tier solutions for corporate clients and financial institutions
  • Delivering seamless product(s)/service(s) setup and streamlined installation processes in compliance with internal and external policies and regulations
  • Monitoring and evaluating product performance and client feedback to generate new product ideas and identify product/service features that need to be changed to meet client needs
  • Liaising with other areas of the bank to implement these changes

Your key responsibilities

  • Client Implementation Analyst is responsible for the client journey as end-to-end activation of Cash Management services for corporate clients.
  • The implementation of global cash management solutions such as Merchant Solutions, Instant Payments, Bulk Payments, Cross currency transactions, Cross-border payments, Single payments and receipts, Liquidity management services, Virtual accounts, Request to Pay and Host-to-host.
  • Responsible for end-to-end implementation the Client Implementation Analyst will liaise and work with implementation and service teams on all documentation that covers new/sub-account opening, account closure, account mandate updates, account amendments, as well as setup of services.
  • Coordinate end-to-end, UAT testing and go live for electronic banking/Host to Host/Integration with clients and internal stakeholders Manage implementation, maintenance and all other Product related documentation requirements including signature verification, digitized document archival.
  • Ensure timely and efficient delivery of required document package to onshore requestor with quality. Work closely with implementation and product management on procedures/workflows concerning product documentation.
  • Coordinate with internal parties to ensure all related setups are in place. Distribute documents to another DB branches/department if needed. Escalate Technical / Product issues with respective L2 support teams Maintain functional & technical understanding of numerous back-end systems with the ability to identify and solve issues through data comparison.

Your skills and experiences

  • Minimum 3+ years of project management experience in client facing roles including implementations/Integrations or comparable experiences.
  • Language skills: fluency in Portuguese and English.
  • Bachelor's degree or equivalent experience.
  • Project Management experience required.
  • Knowledge on ERP systems, Host-to-Host technologies, API's and various client access/digital channels will be an added advantage.
  • Previous experience in IT/Banking preferred.
  • Proven ability to drive a positive client experience.
  • Excellent attention to detail, quality, and compliance focus.
  • Demonstrated ability to handle multiple projects concurrently, all in varying degrees of the implementation life cycle.
  • Excellent communication and written skills to executive leadership.
  • Strong presentation and problem-solving skills.
  • Ability to succeed in a dynamic, changing environment, rapidly assimilates and applies new information.
  • Innovative thinker, Self-starter, highly motivated, ability to learn in a fast-paced environment.

How we'll support you

  • Training and development to help you excel in your career.
  • Flexible working to assist you balance your personal priorities.
  • Coaching and support from experts in your team.
  • A culture of continuous learning to aid progression.
  • A range of flexible benefits that you can tailor to suit your needs.

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.