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Client Services Administrator

Deutsche Bank

Deutsche Bank

Customer Service
Mumbai, Maharashtra, India
Posted on Thursday, May 30, 2024

Job Description:

Job Title- Corporate Trust - Structured Finance

Location- Mumbai

Role Description


Deutsche Banks’ Corporate Bank (CB) a market leader in cash management, trade finance & lending, securities services and Trust & Agency Services. Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, our universal expertise and global network allows us to offer truly integrated and effective solutions.

Trust and Agency Service (TAS):

With offices in New York, California, London, Frankfurt, Milan, Lisbon, Dublin, Hong Kong, Singapore and Tokyo, the Trust and Agency Services team at Deutsche Bank has long been recognized as a leader in the provision of administrative and fiduciary services to the global debt and equities markets.

It supports structures from the simplest to the most complex, covering Asset Backed Securities, CLOs and Managed accounts, Corporate Debt, Escrows, Project Finance, Loan Agency and Depositary Receipts.


The Corporate Trust business is responsible for a broad portfolio of conventional debt and securitization transactions and service teams are required to engage directly with transaction parties supporting the administration of structured and non-structured debt issuances in accordance with the contractual terms.

This role is exciting and broad ranging: the successful candidate will have extensive interaction across the transaction value chain and will be a critical component of the end to end service delivery to the client on a day to day basis ensuring all requirements are met in an accurate and timely manner.

Duties will include processing client transactions and instructions, maintaining internal systems, producing reports in support of the front office to ensure the client receives the best possible service at all times.

The successful candidate will be required to cover European working hours supporting the US business

Corporate title will depend on the relative experience of candidate.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

  • Best in class leave policy
  • Gender neutral parental leaves
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above

Your key responsibilities

  • Supporting the Corporate Trust EMEA business across a portfolio of CLO deals within Structured Finance vertical
  • Timely completion of client & deal management system records, for record keeping, document handling and revenue management - ensuring accuracy of data at all times
  • Processing and settlement of deal related transactions - including account opening, payments, investments and securities settlements
  • Interacting with deal parties including swap counterparties to ensure accurate and timely maintenance of deal portfolios and facilitating all necessary payment and reporting obligations
  • Monitor and reconcile client ledgers, bank ledger, fee billing, late payment claims and other operational MIS break reports, providing regular feedback to client services management on all outstanding items
  • Ensuring daily accuracy of all Structured Finance deal portfolios, including loading new assets & maintain existing collateral, swap & liability data in relevant applications, enabling client services account managers to run hypothetical trading scenarios on a timely basis
  • Assistance in the preparation of periodic cash manager, investor and payment date reports and respond to any corporate action event requirements
  • Timely escalation of client or operational problems to team leaders / department head as relevant
  • Supporting fellow team members, team leaders and department head on an ongoing basis

Your skills and experience

You will have some, but not necessarily all of the following:

  • Relevant experience in a similar role in investment banking or corporate banking administration
  • Experience in CLO administration and/or loan operations
  • A good understanding of the global financial services industry, Fixed income and Debt Capital Markets
  • Familiarity with debt capital markets transaction documentation is advantageous, but not essential
  • A practical knowledge of banking operations and an understanding of SWIFT / payment processing
  • Basic accounting knowledge and / or strong reconciliation skills
  • Experience at interacting widely through a financial services organization
  • The ability to work under pressure, handle multiple priorities and work as part of a team as well as individually
  • Fluent written and spoken English is essential

You will be:

  • An effective and concise communicator, both verbal and written
  • Numerate and analytical with strong attention to detail
  • Able to interact with people from different business/disciplines acting consistently throughout the organization.
  • A team player with strong communication skills, a proactive mind-set and a professional attitude to delivery and client-focus
  • Able to work in a challenging and rapidly changing business environment
  • Able to adapt to complex financial and operational matters
  • PC literate with good working knowledge of Microsoft Office products particularly MS Excel. Parts of the role will be using internal systems for which training will be provided
  • Educated to degree level or similar

How we’ll support you

  • Training and development to help you excel in your career
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:


Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.