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Engineer - Level 3 Technical Support -Associate

Deutsche Bank

Deutsche Bank

IT, Customer Service
New York, NY, USA
Posted on Friday, May 31, 2024

Job Description:

Job Title Engineer – Level 3 Technical Support

Corporate Title Associate

Location New York, NY


Deutsche Bank is growing its Over The Counter (OTC) Clearing business in the region and investing in technology, operations, and business infrastructure to facilitate this great opportunity to develop and build a regional presence in US from the ground up. You will play an important role in supporting OTC Rates/Credit Clearing & Rates Prime Brokerage business. As a Level 3 Technical Support Engineer, you will be responsible for IT infrastructure and application maintenance. You will help ensure optimal application performance by tracking issues, root cause analysis and remediation, ensure technology roadmap compliance, and develop new/incremental functionality for Clearing platforms underpinning the Business, both driven through Advanced Data Collection (ADC)/ Change the Bank (CTB) book of work. You will be part of a distributed team and closely work with product owners, functional and business specialists to continually enhance the applications within the platform as client, the market and regulatory forces adapt and evolve.

What We Offer You

  • A diverse and inclusive environment that embraces change, innovation, and collaboration

  • A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

  • Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

  • Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

  • Educational resources, matching gift, and volunteer programs

What You’ll Do

  • Level 3 production support and full life cycle of development tasks, starting from specification and design to successful implementation

  • Application Support (30%): Level-3 technical support - problem and root cause analysis, support the implementation team and solve post go-live issues, work with design/architecture teams to ensure best practices are adopted to ensure stability and supportability of applications and infrastructure, and identify issues and risks, seek mitigation approaches and drive resolution

  • Application Development & Compliance (50%): ADC Essential Maintenance – changes to maintain service of existing application, IT Security Remediation/ Vulnerabilities fixes, Tech Roadmap Compliance, mandatory upgrades / patch release compliance, and Advisory effort (non-development/enhancement) to support Audit / SII

  • Business Support/ Platform Stabilization Dev (20%): Critical bug fixes, develop CTB fixes for L3 escalations / performance issues, and working with BAs on requirements, technical analysis, and design

Skills You’ll Need

  • Experience in IT infrastructure, application, and product support in an Investment Banking and/or Retail Finance environment

  • Extensive experience in complex infrastructure and enterprise software platform development

  • Excellent root cause analysis and remediation skills with understanding of networking and messaging

  • Good communication, both written and verbal

  • Attention to detail, ability to work with deadlines. Ability to take direction as needed as well as being able to work independently and proactive, delivery orientated approach. Strong problem solving and analysis skills (an Engineering mind-set)

Skills That Will Help You Excel

  • UNIX Administration (RedHat)/ UNIX Shell Script/Infra Management/ Configurations, Oracle, Oracle PL/ SQL, SQL Developer, Toad

  • HTML, JavaScript, TypeScript, CSS

  • ITIL, ITSM knowledge (cover change, incident, problem management)

  • Monitoring Tools: Geneos, Splunk

  • GIT version Control, VSCode and IntelliJ IDE experience with demonstrable experience and knowledge in OTC (Credit and Rates) Derivative products (+ Other Derivatives Products – Listed, FX advantageous)


It is the Bank’s expectation that employees hired into this role will work in the New York office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in New York City is $85,000 to $120,750. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Values & Diversity

We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life

The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice, please email HR.Direct@DB.com.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision


Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.