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Change and Transformation Associate

Deutsche Bank

Deutsche Bank

London, UK · Bengaluru, Karnataka, India · Bengaluru, Karnataka, India
Posted on Monday, June 3, 2024

Job Description:

Job Title- Change and Transformation Associate

Location- Bangalore, India

About the organisation

Deutsche Bank’s Operations group provides support for all of DB’s businesses to enable them to deliver operational transactions and processes to clients. Our people work in established global financial centres such as London, New York, Frankfurt and Singapore, as well as specialist development and operations centres in locations including Birmingham, Jacksonville, Bangalore, Jaipur, Pune, Dublin, Bucharest, Moscow, and Cary. We move over EUR 1.6 trillion across the Bank’s platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day.

Our goal is to deliver world-class client service at exceptional value to internal partners and clients. A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive. We are proud of the professionalism of our people, and the service they deliver. In return, we offer career development opportunities to foster skills and talent.

We work across a wide range of product groups, including derivatives, securities, global finance and foreign exchange, cash and trade loans and trust and securities services as well as cross-product functions. Operations interface with Regulatory and Tax is a growing area of interest and helps Deutsche Bank to be compliant at all times.

About Operations Reference Data Services (ORDS)

Operational Reference Data Services (ORDS) function comprises of Client Data, Tax & Regulatory teams (including Instrument Reference Data). The group provides operational services across the Global Markets and Corporate Investment Banking (CIB) clients globally, which enable client business, regulatory and tax compliance, protect against client lifecycle risk and drive up data standards within the firm. The ORDS function is focused on driving compliance within operations. The primary focus of this Client data; which has a significant impact on how we perform on-boarding and KYC of our customers, maintenance of client accounts and downstream operations.

About the Team

The Operations Reference Data Change & Transformation team supports the Operations Ref Data services for change management and delivering transformation related initiatives. You will be the interface between senior stakeholders, RTB SMEs, IT developers and analytics team to analyse & implement system changes, monitor the JIRA/Incident management and implement transformation initiatives. You will be part of the team that specializes in providing solutions to complex process/applications problems of the division and help extract business intelligence.

Our ORDS Change & Transformation team are working with cutting-edge technology to transform the way that we work. You’ll be working on innovative projects involving transformation techniques.

Role Description

A Principal Change Analyst within the Change & Transformation team plays a significant role in ensuring projects (change initiatives) meet objectives on time. This person will focus on business processes changes, systems and technology. The primary responsibility will be creating and implementing change management strategies and plans that maximize in achieving organisation goals and minimize resistance. The principal change analyst will work to drive faster adoption, higher ultimate utilization, implement within timelines set and proficiency with the changes that impact process. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

  • Best in class leave policy
  • Gender neutral parental leaves
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above

Your key responsibilities

  • Responsible for capturing and refining business and/or system requirements
  • Works with stakeholders to understand their needs, analyse problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team
  • Possess a working knowledge of the business and/or technical domain in reference data
  • Leverages experience and understanding of stakeholder need to help create a solution, envisions the solution to solve a problem (Application/Tool Based)
  • Gathers & catalogues functional, non-functional, and technical requirements for stakeholder requests
  • Determines the impact of modifications and enhancements on the applicationSpecify the workflow & systems enhancements to satisfy business & reporting needs
  • Conduct review, analysis and support for Front to back testing
  • Perform data analysis, design of data architecture requirements and mapping
  • Acts as the product(s) subject matter expert to support scope and requirement decisions
  • Ensures changes to the application are compliant with bank standards and policies
  • Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs
  • Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications
  • Leads or participate in continuous improvement efforts; Building expertise in creating, analysing, and improving processes
  • Creates, maintains and presents training materials for end-users
  • Apply a structured methodology and lead change management activities to create a strategy to support adoption of the changes required by a project or initiative.
  • Effective implementation of all the projects assigned and take complete ownership of the deliverables.
  • Support communication efforts. Support the design, development, delivery and management of communications.
  • Assess the change impact. Conduct impact analyses, assess change readiness and identify key stakeholders.
  • Working with RTB SMEs and technology resource to design systematic change
  • Track and report issues
  • Define and measure success metrics and monitor change progress
  • Support change management at the organizational level

Your skills and experience

  • 10+ years of a track record in Change management, experience in supervising and displays ability to work in virtual global teams and a matrix organisation
  • Good Knowledge of Python, Alteryx & Tableau
  • Strong Knowledge of reference data management is a mandate
  • Ability to work with Master Data Management tools, DQ tools and SQL
  • Relevant experience in Change Management, Data Analysis and driving large transformation projects
  • A proven, considerable level of analytical, problem solving and resource planning skills
  • Experience in Data Management, Data Analytics, Business Analysis and Financial Services
  • Strong and well-developed relationship / stakeholder management skills
  • Good analytical and problem solving experience
  • Basic knowledge and awareness of (related) business solutions in the marketplace
  • Strong knowledge of business analysis methods and tools
  • Open minded, able to share information, knowledge and expertise with peers & team members
  • Demonstration of excellent communication skills, influencing and presentation skills, experience in managing Client relationships to drive change
  • Highly motivation to fix issues
  • PMP, Scrum Master certification – Good to have

How we’ll support you

  • Training and development to help you excel in your career
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:


Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.