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Client Service Analyst

Deutsche Bank

Deutsche Bank

IT, Customer Service
Ahmedabad, Gujarat, India
Posted on Thursday, June 6, 2024

Job Description:

Job Title: Client Service Analyst

Corporate Title: Analyst

Location: Ahmedabad, India

Role Description

  • Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
  • Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
  • Create a sales & service environment across service team
  • Backup to service head

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

  • Best in class leave policy
  • Gender neutral parental leaves
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above

Your key responsibilities

  • Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits)
  • Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management
  • Ensure proper display of all Regulatory Circulars in the Area
  • Accurate processing of all account opening forms MF applications
  • Voucher Management, Rules of Custodianship , Key Management guidelines, are followed without any deviation
  • Exception handling / deferral tracking and monitoring
  • Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid
  • Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors
  • Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.
  • Leading a team of Customer Service Executives and create a cross sell environment across the Service Team.
  • Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area
  • Ensuring proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immediate! be reported to the supervising officer

Your skills and experience

  • Team management/Leadership skills
  • Knowledge on FEMA/Foreign exchange and Demat operations
  • Client service excellence
  • Experience in overall branch operations for 10 years

How we’ll support you

  • Training and development to help you excel in your career
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:


Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.