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Issuing Process Manager (f/m/x)

Deutsche Bank

Deutsche Bank

Multiple locations
Posted on Tuesday, June 11, 2024

Job Description:

Product Management Issuing is accountable for the development and portfolio management of all consumer and commercial card products issued under the various brands of Deutsche Bank Group. Linked to that is the ownership of the product PnL and the e2e responsibility for the underlying debit- und credit card processes. That includes securing of operational processes required for card-based payments, the issuing of cards and the complete lifecycle management. The management of necessary vendors lies also in the remit of Product Management Issuing. Driving growth and developing card products and portfolios strategically are at the core of Product Management Cards.

Reliable and digitized processes are required to support the product and meet customer demand particularly in the light of a growing number of cards issued and under management. Growth comes along with a climbing number of dedicated customer requests that need to be handled from a product expert perspective at 2nd level. A support unit will be established to explicitly support external and internal clients with expert knowledge, assist with issues, identify problems, analyze and eliminate root causes and thus, develop product and processes.

Your key responsibilities

  • Ensuring operability of card products by managing product processes in line with DB quality standards

  • Ensuring 2nd level support for card-related processes

  • Assisting the development of the Issuing proposition to realize growth by designing, implementing and managing smooth product processes and driving process automization

  • Assisting the design and implementation of the future TOM for Issuing together with internal stakeholders and external vendors

  • Leading workstreams and taking ownership for card-related processes within Issuing projects

  • Supporting PnL contribution of Issuing by initiating process optimization

Your skills and experiences

  • Deep understanding of card product-related processes

  • Distinct capability of thinking in processes and assuring quality standards

  • Significant experience in process analytics and design

  • Explicit knowledge of card issuing (debit and credit cards) incl. value chains, authentication methods (e.g. 3DS) and regulatory requirements are considered as a plus

  • Relevant experience in project management and implementation

  • Teamplayer with high level motivation, commitment and customer centric mindset

  • Strong communication skills with fluent German and English language proficiency

This job is available in full and parttime

What we offer

We provide you with a comprehensive portfolio of benefits and offerings to support both, your private and professional needs.

Emotionally and mentally balanced
A positive mind helps us master the challenges of everyday life – both professionally and privately. We offer consultation in difficult life situations as well as mental health awareness trainings.

Physically thriving
We support you in staying physically fit through an offering to maintain personal health and a professional environment. You can benefit from health check-ups; vaccination drives as well as advice on healthy living and nutrition.

Socially connected
Networking opens up new perspectives, helps us thrive professionally and personally as well as strengthens our self-confidence and well-being. You can benefit from PME family service, FitnessCenter Job, flexible working (e.g parttime, hybrid working, job tandem) as well as an extensive culture of diversity, equity and inclusion.

Financially secure
We provide you with financial security not only during your active career but also for the future. You can benefit from offerings such as pension plans, banking services, company bicycle or “Deutschlandticket”.

Since our offerings slightly vary across locations, please contact your recruiter with specific questions.

In case of any recruitment related questions, please get in touch with Mihriban Solak.

Contact: Mihriban Solak, Phone: +49(69)910-45956

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.