Job Title: Production Support/Site Reliability Engineer (SRE)

Corporate Title: Associate

Location: Pune, India

Role Description

The Production Support/Site Reliability Engineer (SRE) will closely work with application teams to ensure stable, well monitored applications that are resilient to faults. You will agree and periodically review Service Level Agreements (SLAs) and Service Level Objectives (SLOs) to achieve the correct level of availability for the applications based on their criticality.

You will maintain Error Budgets for the application teams in your area and preventing releases in the event the production stability and availability for applications is too low.

You should have knowledge of and experience in relevant tools used in the Production Support/Site Reliability Engineer (SRE) environment and be a specialist in one or more technical domains to ensure that all associated stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Monitoring and alerting across a clearly defined set of Corporate & Investment Banking applications, providing optimum service level to the business.
• Work closely with application teams to build monitoring solutions to alert in the event of failures/performance issues and to optimize uptime
• Provide feedback loops to continually improve application resilience across multiple application teams
• Agree, review and change SLAs, SLOs and Error Budgets where necessary to ensure suitable availability for end users and to achieve appropriate levels of application stability
• Identify and eliminate or automate toil for both the application teams and the SRE team to optimise effectiveness
• Manage resolution of outages with both technical and business teams to the point where actions are taken to reduce the likelihood of the failure happening in future

Your skills and experience

• Bachelor’s degree from an accredited university with a concentration in Computer Science or IT-related discipline OR +5 years’ experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function
• Demonstrable Site Reliability Engineering experience ideally 1 year +
• Excellent analytical and problem solving skills
• Experience in Prometheus/Grafana or any other monitoring tool stack
• Scripting skills (Groovy, shell etc)
• Working experience in mid-range technologies, platforms, i.e. UNIX and ORACLE database experience required. Working experience of SQL Server, Web logic also desirable
• Container orchestration tools such as Openshift, Kubernetes, Docker Swarm, etc
• CI/CD Tooling
• Managing DR exercises.
• Experience of supporting the thin and thick client based applications.
• Proficiency in a high-level programming language desirable

How we’ll support you

• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• Work / life balance ethos including best in class annual leave policy

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.