Job Description:

Job Title Operations Expert

Corporate Title Assistant Vice President

Location New York, NY

Overview

Operations Client Relationship Management (OCRM) utilizes their cross-product market information, their in-depth knowledge of Deutsche Bank‘s infrastructure /contact model and comprehensive knowledge of the client's business to proactively manage the client needs and partner with them.

As an OCRM, you will manage the relationship of our top tier clients to ensure we exceed our service performance across post trade operational functions to enable business growth and operational efficiencies.

You will act as the voice of the client to Deutsche Bank by understanding client strategic priorities and partner with internal stakeholders to resolve client issues. As the dedicated senior contact, you will be engaging in service reviews and gain broad knowledge of market initiatives that can benefit both parties in striving for optimal processing and improving the overall client experience.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift, and volunteer programs

What You’ll Do

• Serve as a senior point of contact for clients, proactively managing client service delivery issues and working with operations partners to implement sustainable and scalable fixes

• Acts as a conduit to help client navigate within Deutsche Bank’s organization and work with clients, and various internal partners to deliver on client requirements

• Oversee client performance metrics including tracking, analysis and follow up with clients, vendors, and operations for issue resolutions and ensure all client level expectations are met across all products and functions globally

• Facilitate relationship visits for operational broker reviews, discussion on operational issues, teach in sessions and high-level strategic meetings

• Support clients to execute on strategic opportunities including adoption of third party and digital solutions and provide market intelligence

• Act as a conduit to help client navigate within Deutsche Bank’s organization

Skills You’ll Need

• Relevant financial industry experience

• Excellent verbal and written communication skills

• Ability to work under tight deadlines and handling multiple escalations

• Ability to influence across various internal stakeholders

• Ability to prioritize and manage client expectations

Skills That Will Help You Excel

• Cross product and post trade knowledge across Foreign Exchange, Fixed Income and Over-The-Counter Derivatives

• Client-oriented with prior relationship management or client facing experience

• Strong project management skills and conflict management

• Team mentality

• Strong problem-solving skills

Expectations

It is the Bank’s expectation that employees hired into this role will work in the New York, NY office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in New York City is $65,000 to $107,250. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of renumeration.

Deutsche Bank Values & Diversity

We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Learn more about your life at DB through the eyes of our current employees: https://careers.db.com/life

The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email HR.Direct@DB.com.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision

#LI-HYBRID

#LI-REMOTE

#LI-ONSITE

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.