Job Title- Customer Analytics | CDS - Senior Engineer | Adobe Analytics, Adobe Launch & Adobe Target

Location- Pune, India

Role Description

We have set up the "Customer Analytics" Tribe in the Private Clients Bank Germany to become even more customer-friendly and at the same time more successful in terms of sales via customer-centric and digitally supported communication. In the Tribe, we are responsible for the creation and orchestration of (digital) communication with our customers for the Deutsche Bank and Postbank brands. We have deliberately opted for an agile working model in order to be able to react more flexibly to the requirements of an increasingly dynamic market environment. In finding solutions, we rely on a high level of autonomy and personal responsibility among employees as well as an interactive exchange and good cohesion within the tribe. Data-based models, digital marketing tools and maximum automation support us in providing customers with optimum assistance throughout the entire customer lifecycle and across all customer touchpoints.

Within the Tribe, the "Content & Distribution Solutions" squads deal with customer feedback as a central approach to data-driven customer centricity and derives concrete improvements from customer feedback based on a cloud-based customer feedback platform using AI-supported text analysis. We are also responsible for the internationally leading content management platform "Adobe Experience Manager" and the analytical products of the Adobe Experience Cloud (Adobe Launch, Analytics and Target) as well as the CMP platform UserCentrics. Our squads orchestrate the merging of customer Interaction Data and Social Data, enabling other squads of the tribe to develop analytical state-of-the-art models with a tailored customer approach.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• As a Senior Engineer, you will support the Business Analysts with an eye for what is technically feasible in the evaluation of business requirements in collaboration with the Digital Sales / Digital Marketing business units, among others, and create technical specifications for the concrete requirement-specific implementations, which you will then realize yourself or pass on to the hands of an implementation team.
• In your role as Senior Engineer, you will additionally interact with the DevOps team, which acts as part of the implementation team, and ensure a division of labor in the implementation of the technical specifications you have created
• You will be in regular communication with other Senior Engineers and Developers of the Customer Analytics Tribe and actively participate in the further development of these other Engineers and Developers within Customer Analytics
• Work directly with key IT stakeholders to gather requirements, design, consider design alternatives, facilitate discussions and provide out of the box solution.
• Ensuring the knowledge sharing with the team on needs and complete ownership on the task assigned to the user.
• Should be able to envisage testing scope and create test scenarios for the developments.
• Should be able to work effectively with peer / junior team members technically, conduct code review of team members work and ensure adequate testing methods are employed at a Unit level.
• Proactively contribute to Squad ceremonies e.g. daily stand-up meeting, Retros, Backlog grooming.
• Triage production issues, co-ordinate with respective dependent teams and resolve the issues on time and with adequate quality.

Your skills and experience

• University degree in computer science / business informatics (or comparable) or comparable education as well as at least five years of professional experience in development
• Very good knowledge of web technologies, especially JavaScript development, including the ability to create JavaScript code for the backend using appropriate frameworks
• Good knowledge of the Adobe product suite: Adobe Target, Adobe Analytics, Adobe Launch and Adobe AEM (Content Management as a Managed Service) highly desirable, ideally with appropriate certifications
• Good knowledge and experience with Cloud CDN especially Google Cloud CDN desirable
• Knowledge of Agile/Scrum methods for working with Agile teams and product owners as well as enjoyment of helping to shape new tasks and processes; can-do mentality highly appreciated
• Clear and focused communication skills (verbal and written) across all levels of the organization in English – German language skills would be beneficial
• High analytical and technical capabilities
• Pro-activity: being able to create good insights in business objectives and anticipating solutions / pro-actively liaise with business stakeholders to discuss the best fit ‘technically possible versus business needs.
• Familiar with Agile Team management tools (JIRA, Confluence)
• Experience with distributed/multi-locations teams
• Comfortable working in multi-disciplinary, self-organised teams with functional stakeholders of various levels
• Able to control multiple assignments and to manage priorities
• Ability to handle a fast-paced work environment, deadlines and new challenges experience
• Ability to both collaborate with team members and to work independently

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.