Job Title: Payments Processing Analyst, NCT

Location: Bangalore, India

Role Description

• This is a customer documents/transaction processing role responsible for accurate and timely capturing of various types of customer instructions based on the documented SOP, KOP or desktop procedures. This includes receiving, verifying and capturing of customer data in German Banking Applications which may be in in German or English languages. System capturing needs to be processed accurately and in a time critical manner based on documented processing SLAs and as per industry guidelines agreed with internal and external customers/stake holders. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders.
• In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement within the Bank or for our clients. This position is expected provide periodic inputs to their Team Leads to take up such automation ideas with the concerned teams for updating the product guidelines or put up for system enhancement/automation with end objective of making the process robust, risk free and efficient.
• Such staff may also be in direct contact with clients or internal stake holders in relation to the processing requests received by the the Bank as per internal guidelines received.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• This is German customer request processing role. Hence minimum proficiency of B2 and above is required in German language to be considered for this role.
• Process the customer requests adhering to the documented procedures and cut-off times and with 100% accuracy.
• Assist the team in the day to day operations and coordinate with customers/internal stake holders for any query clarification and cascade the same to other team members transparently.
• Collate data regarding processing issues and communicate the same to the line managers.
• Carry out EOD functions strictly as per checklists and DTPs and maintain the relevant records for audit trail.
• Maintain a record of all the relevant changes in procedural aspects and update the same in the KOPs in discussion and agreement with line managers.
• Ensure training of new recruits and share the knowledge at all times.
• Create resiliency and make process non person dependent.
• Escalate issues to supervisors and managers as per the escalation procedure.
• Keep Team Manager advised of the exceptional occurrences and undertake suitable actions in agreement with Seniors/Managers.
• Ensure laid down processes and procedures are strictly followed and all exceptions are escalated in a timely manner.
• Ensure to complete all the customer requests received in a timely manner and keep the line managed posted for any exceptions or pendency.
• To achieve the Job objectives set within the timelines agreed.
• Carry out the monthly departmental self assessments, based on the checklists.
• Communicate with clients or internal stake holders in relation to the processing requests received by the the Bank as per internal guidelines received.

Additional Responsibilities

• Ensure all process changes are discussed and agreed with Manager and update the same in the applicable KOPs/SOPs/DTPs in a timely manner.
• Ensure training of new recruits and mentor them correctly
• Carry out tests or quizzes to assess the trainees and junior staff.
• Maintain all relevant training records.
• Assist the manager in preparation of various team related MIS.

Your skills and experience

• Basic exposure to Banking systems, back office/operations functions like static data, system set ups, charge set ups etc would be preferred.
• Reasonable awareness and exposure to SWIFT messaging specially MT 103 and 202, 202 COV.
• Basic understanding of global Payment functions, Payments investigation etc.
• Reasonable analytical skills, conflict management skills, customer/stake holder management etc.
• Excellent communication skills both in English and German language with minimum B2.1 grades both in written and verbal language skills.
• Experience in handling any German banking process would be preferred.
• Ability to work in virtual teams and in a matrix organizations
• Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the Banking operational areas.

Education/ Qualifications

• German Language capabilities with minimum B2.1 and above.
• Bachelor Degree from an accredited college/University, preferably with Commerce Back ground
• Minimum 1 year of experience in handling German Banking related processing functions.
• Freshers with excellent academic back grounds may be also considered.

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.