Details of the Division and Team:

Payment Processing

This position is primarily responsible for accurate and timely processing of all types of payments including Real Time Gross Settlements (RTGS), Common EFT (CEFTS), Sri Lanka Inter-Bank Payments (SLIPS), both local and cross-border Telegraphic Transfers, cheque clearing, and local and foreign currency cash in accordance with the established Service Level Agreement (SLAs). In addition, the role requires to ensure that procedures are properly executed to minimize processing risk and identify potential areas for process improvement, both within the Bank and for our clients. The job holder must ensure strict compliance with regulations on the related regulatory directions / gazettes on processing of payments.

The job holder may also be in direct contact with clients in relation to payment processing offered by the Bank. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the Front Office and other internal and external parties at an appropriate level.

The job holder is responsible for ensuring timely, complete, and accurate processing of relevant information, including performing all relevant controls within own area of responsibility. Undertake time critical, complex, or regulated tasks and must ensure the timely escalation of operational, regulatory, and other risks to the line manager and functional leads as appropriate.

The Associate may also be responsible for building and managing relationships with the front office and other internal and external parties at an appropriate level, particularly the more time critical, complex, or regulated tasks.

This position holder reports to Head - Cash Operations, Sri Lanka.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Club Membership: Depending of your seniority and responsibility, you will be eligible for one club membership.

• Provident Fund: the Bank will contribute 25% towards the EPF. These rates are subject to change in accordance with the amendments made to the EPF Trust duly approved by the statutory authority.

• Employees Trust Fund: the Bank will contribute 3% of the basic salary towards the Employees Trust Fund (E.T.F.). This rate is subject to change in accordance with the statutory limits as declared by the Government of Sri Lanka.

• Gratuity : You will be entitled to Gratuity, on resignation/separation/retirement from Bank,

• Group Term Life Insurance: All permanent employees are covered under a Life Assurance Policy.

• Group Personal Accident Insurance: All permanent employees are covered under a Personal Accident Insurance Policy as well.

Your key responsibilities:

• This role will be responsible for completing day-to-day activities as per standards and laid-down procedures and ensuring accurate and timely delivery of assigned duties.

• Processing client instructions and advising the clients on queries raised by clients.

• Conducting regulatory screening for payment instructions.

• Understands and effectively manages risks through timely and accurate escalation and resolution of key issues.

• Responsible for responding to ad-hoc issues or client queries on a timely basis, ensuring all communications have been responded to before end of day.

• Actively supports transformation and/or optimization initiatives to improve the efficiency/ effectiveness of process.

• Preparation of MIS for various stakeholders.

Your skills and experience:

• Bachelor’s Degree and/or full/part Professional Qualification such as Banking.

• Minimum of 10 years of relevant practical experience, product and system knowledge in an operational area covering payments & settlements.

How we’ll support you:

• Flexible working to assist you balance your personal priorities

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.