Job Title- Service operation Specialist (ITAO)

Location- Bangalore, India

Role Description

The Access Lifecycle area in Identity & Access is responsible for providing centralized Identity & Access Management solutions that provide permissions and roles to application users in a standardized, compliant application process. The assignment of roles can either be automated or manual.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

We are looking for a Service Operations Specialist who will be responsible for day-to-day service operations for the central Identity & Access Management system based on One Identity Manager.

• ITAO role for all One Identity Manager Instances, GCP based application.
• Management and supervision of the vendor responsible for RTB (Run-the-Bank) Operations.
• Drives resolution of incidents and issues, supports S2/S1 incident calls for the One Identity Manager and Cloud based product.
• Ensure escalation of operational, regulatory, or other risks to management
• Management of smaller projects
• Support of audit requests (presentation of the solution, delivery of evidence...)
• Ticket and process analysis to drive continuous improvements in implementations according to industry best practices.
• Compliance with safety regulations and control processes

Your skills and experience

Professional Requirements:

• Completed degree or a comparable qualification.
• Proven experience in service operations of larger, complex IT systems
• Knowledge of ITIL processes
• 3+ years of Experience as ITAO or with similar roles.
• Experience in managing vendor teams.
• Knowledge of access lifecycle systems (with a focus on request & approval, provisioning, recertification, Joiners/Leavers) is desired.
• Knowledge of Active Directory, any Cloud will be a plus.
• Minimum 5 years of experience

Personal Requirements:

• Excellent communication skills in English (German is a plus)
• Very strong analytical and problem-solving skills.
• Ability to work under pressure, reliability, flexibility, and teamwork.
• High degree of customer orientation

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.