Job Description:

Job Title Production Change Manager

Corporate Title Associate

Location Jacksonville, FL

Overview

In this role, you will be a key player in maintaining the stability and integrity of the Bank’s production Information Technology (IT) environment. As a Production Change Manager, you will ensure that all changes to the IT environment are implemented in compliance with internal policies and regulatory requirements. You will play a pivotal role in overseeing the change management process, supporting stakeholders, and addressing complex change-related challenges. Your work will directly impact the Bank’s ability to maintain robust controls, prevent disruptions, and enhance service reliability.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You’ll Do

• Manage and oversee the execution of the Production Change Management process, ensuring adherence to policies and procedures

• Act as a primary point of escalation for issues raised by outsourced Change Controllers and other stakeholders

• Chair and facilitate Change Advisory Board (CAB) meetings, ensuring effective decision-making and conflict resolution

• Lead the development and delivery of ad-hoc Production Change Management reports in response to audit, incident management, and IT service needs

• Collaborate with cross-functional teams to resolve identified deviations from standard processes and initiate process improvements

• Manage and maintain key Change Management system functions, including the creation, modification, and recertification of Change Templates and Approval Models

Skills You’ll Need

• Proven experience in IT Change Management, particularly in a production environment

• Strong understanding of ITIL-aligned service management practices

• Experience with IT service management tools, such as Servicenow (preferred but not essential)

• Technical proficiency across infrastructure and application technology environments

• Ability to manage and prioritize multiple tasks effectively in a fast-paced, global environment

Skills That Will Help You Excel

• Excellent communication skills, with the ability to lead meetings, facilitate discussions, and present to diverse audiences

• Strong problem-solving skills, with the capacity to analyze complex situations and make level-headed decisions

• Highly organized and detail-oriented, with a proactive approach to continuous process improvement

• Confidence to challenge stakeholders at all levels to protect production stability

• Collaborative mindset and the ability to work effectively within a global, cross-functional team

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville is $60,000 to $86,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life

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We welcome applications from all people and promote a positive, fair and inclusive work environment.

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