Corporate Title: Assistant Vice President

Department: e-Commerce Client Service (ECS)

Location: Manila, the Philippines

Client Service and Digital Planning is an exciting and broad ranging role within eCommerce. With a clear focus on responding to client inquiries and requests on a daily basis paired with a focus on the strategic development of the eCommerce team in the region:

What we will offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect

• Competitive Salary

• Attractive Retirement Benefit

• Medical and Life Insurance upon employment

• 20 days Annual Vacation Leaves

Your Responsibilities

• Service clients on a daily basis with respect to all inquiries and requests
  On-going communication with Clients, Front Office and other departments to identify and implement efficiencies

• Identifying areas for automation and support of strategic solutions for Operations, Front Office and IT

• Understanding disruptive / digital market evolution and the impact on TAS in the region – perform opportunity analysis and product development requirements as necessary

• Drive and deliver initiatives to improve the team’s delivery processes and methods

• Ensure any operational change is implemented with full understanding of risks & control.

• Closely monitor progress of integration initiative through various approval steps (internal / external) as outlined in transition process.

• Drive issue resolution or options articulation around any problems or challenges that crop up in the course of execution of above initiatives.

• Process and provide ad-hoc support for requests from Clients and internal teams.

• Provide oversight and manage support teams for outsourced processes

Your Skills and Experience

• Bachelor's degree

• Relevant work experience in client services in the financial services or BPO/Call center environment

• Financial knowledge

• Operational background

• Leadership and steakholder management experience

How we’ll support you

• Training and development to help you excel in your career

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank & Diversity

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.